Specialist, Security Operations Center-Swing Shift

Comcast Resume; West Chester (Chester County); On-site; USD 65,000 - 90,000; Full time

Job summary

Comcast is seeking a Specialist for the Security Operations Center (SOC) to monitor events, analyze incidents, and support physical security systems. The role focuses on safeguarding people, assets, and facilities while communicating findings to management.

Based at the Cable HQ SOC in West Chester, PA, this full-time swing-shift position (Sat-Wed, 4pm-12am) may require additional hours on weekends to meet operational needs.

Qualifications

• Associates or Bachelor’s degree preferred in security management, criminal justice, or related field.
• Experience with incident management processes and crisis response.
• Strong communication and interpersonal skills.
• Familiarity with access control, video management, intrusion detection systems.
• Analytical mindset with ability to identify critical issues.
• Knowledge of physical security systems and threat intelligence concepts.
• Attention to detail and accuracy in high-stress environments.

Responsibilities

• Monitor internal and external security events to identify threats and vulnerabilities.
• Support video patrols, monitor camera feeds, and assist in investigating alarms.
• Analyze security incidents and identify patterns or trends.
• Monitor open-source media for security-related events.
• Provide timely information to protect people, assets, and facilities.
• Follow security policies and contribute to process improvements.
• Maintain and monitor physical security systems.
• Document information to support decision-making.
• Assist in training new Specialists and third-party operators.
• Contribute to SOP development and training materials.
• Communicate effectively with peers, partners, customers, and employees.
• Participate in continuous improvement of SOC processes.

Skills

Communication skills

Multitasking

Analytical mindset

Attention to detail

Incident management

Threat awareness

Education

Associates / Bachelor's degree preferred in Security-related field

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Specialist, Security Operations Center (SOC), supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities. This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms. The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events. They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team. Exceptional communication and organizational skills are required to collaborate effectively with stakeholders.

This position is in-person at the Cable HQ SOC located in West Chester, Pennsylvania.

This is a full-time salaried position assigned to swing-shift (Saturday-Wednesday, 4pm-12am); however, assigned shifts are subject to change to meet the operational needs of the SOC. There is also potential to work additional hours during the weekend as necessary.

Job Description

Responsibilities:

• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities.


• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms.


• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends.


• Supports the monitoring of open-source media for security-related events and potential impacts.


• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities.


• Follows security policies and procedures to ensure compliance and contribute to process improvement.


• Assists in the monitoring and maintenance of physical security systems.


• Documents and communicates relevant information to support decision-making processes.


• Supports training activities for new Specialists and third-party Security Operators.


• Assists in the development of standard operating procedures (SOPs) and training materials.


• Communicates effectively with peers, partners, customers, and employees.


• Participates in the continuous improvement of SOC processes and procedures.


• Maintains awareness of emerging threats, vulnerabilities, and industry best practices.

Required Qualifications

• Demonstrated ability to work in a dynamic environment and manage multiple tasks.


• Strong communication and interpersonal skills.


• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).


• Basic knowledge of access control, video management, and intrusion detection systems.


• Familiarity with incident management processes.


• Analytical mindset with the ability to identify and elevate critical issues.


• Attention to detail and accuracy in work.


• Awareness of relevant regulations and compliance requirements.


• Interest in threat intelligence platforms and tools.


• Understanding of basic network security concepts and protocols.


• Familiarity with physical security systems.

Education

• Associates / Bachelor’s Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business Administration, Homeland Security, etc.)

Related Work Experience

• Generally, requires a year of related experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+ is a plus.


• Emergency Medical Responder (EMR) certification preferred.


• Security operations center, call center, or emergency dispatch center experience is a plus.

Working Conditions

• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.


• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime.


• Potentially high-stress environment with exposure to multiple aspects of emergency incidents.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Support a culture of inclusion in how you work and lead.


• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking, Incident Reporting, Situational Awareness

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.