Specialist, Security Operations

Chicago Transit Authority; Chicago (IL); On-site; USD 82,000 - 100,000; Full time

Job summary

The Chicago Transit Authority seeks a Security Monitoring Specialist to provide real-time oversight of the CTA bus and rail system, assisting investigators and coordinating with law enforcement to protect riders and property.

You will conduct security assessments, review video evidence, and help manage contracted security and internal personnel across CTA facilities, ensuring rapid response during incidents and emergencies.

Qualifications

• Bachelor's degree and two years of related experience or equivalent training.
• Valid driver's license required.
• Familiarity with CCTV systems.

Responsibilities

• Monitor CTA system in real-time to support law enforcement.
• Assist investigators and liaise with police agencies.
• Conduct security assessments and recommend improvements.
• Review and preserve video evidence from incidents on CTA property.
• Coordinate with Control Center Security on breaches and activity.

Skills

Verbal communication

Written communication

Data analysis

Reporting

Education

Bachelor’s degree in law enforcement or related field

Tools

CCTV

CTA Camera system

Video evidence management

Job description

SALARY

$90,708.55

POSITION SUMMARY

Under general supervision, assists in the security measures of the CTA by providing real-time monitoring of the CTA bus and rail systems. Assists Investigators in criminal and/or internal investigations. Conducts physical security assessments, uses technology for security monitoring and surveillance, and monitors, assesses and assists in management of contracted security, public safety facing contractors and internal personnel.

PRIMARY RESPONSIBILITIES

• Provides real-time monitoring of conditions on the CTA system (bus & rail) to assist law enforcement agencies.
  • Monitors CTA technologies; ChatBot, ZeroEyes, CCTV.
  • Redeploys security resources when necessary to combat crime, disorder and violations to the CTA Code of Conduct on the CTA system.
  • Mitigates a crime scene during CTA security related emergencies or major incidents to expedite the restoration of service.
• Provides support to Security Investigators or facilities security staff who act as liaisons between the CTA and law enforcement agencies.
  • Attends court to provide video and assist witnesses.
• Provides security assessments and makes recommendations for improvements.
  • Collects, analyzes, and provides CTA crime patterns to properly deploy law enforcement resources on CTA facilities to ensure security.
• Catalogues recorded video and maintains database for ascertaining when video was recorded and to whom it was tendered. Obtains, reviews, and preserves video evidence of crimes and incidents occurring on CTA property.
• Coordinates with CTA Control Center Security Controllers on reports of security breaches and criminal activity on the system.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

CHALLENGES

• Coordinating investigations with local law enforcement and control center operations, contracted security and CTA management.
• Working on a team with investigators and security professionals.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree in law enforcement or a related field, plus two (2) years of experience or a combination of training and experience relating to this position, or equivalent military experience.
• Must possess a valid Driver’s License.
• Must be familiar with CCTV.

PHYSICAL REQUIREMENTS

• Conducting surveillances in and around CTA property.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Comprehensive knowledge of the Authority’s operations, rules and regulations coupled with the ability to assess and track criminal activities on the system.
• Strong verbal and written communication skills to maintain effective working relationship with departments, employees and Managers at all levels of the internal organization, as well as vendors and outside agencies.
• Ability to compile data and produce reports.

WORKING CONDITIONS

• May be required to work weekday and weekend hours with varying shift times as well as various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies.
• General office environment.
• Required to travel to various CTA, vendor, and transit property locations.
• Subject to weather conditions when traveling to field locations.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Personal computer and related software (Microsoft Word, Power Point, Excel), smart phone, radio, CTA Camera system and programs, copying video onto DVD/disks.

Additional Details

Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired, must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists

We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact [e-mail] prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps. Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.