Specialist- Sales Ops

EssilorLuxottica; Lake Forest (CA); On-site; USD 70,304 - 90,075; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica seeks a Sales Operation Specialist to support account managers in driving sales through flawless order-to-delivery execution and effective communication with customers and internal teams. The role emphasizes coordinating orders, monitoring fill rates, and participating in customer meetings.

The position requires a Bachelor's degree and 3+ years in sales or sales support, with strong customer focus, Excel/PowerPoint skills, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree is required.
• 3+ years of sales or sales support experience with customer interaction.
• Knowledge of the US retail climate, particularly eyewear.
• Strong customer focus and organizational/analytical skills.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment.
• Strong PC skills including Excel, Word and PowerPoint.
• Strong time management and ability to work independently.
• Attention to detail and accuracy.
• Innovative thinking and strong interpersonal skills.
• Highly responsive in a fast-changing setting.

Responsibilities

• Supports account managers in achieving annual invoiced sales to drive sales for designated accounts.
• Tracks and maximizes Order to Delivery KPIs and creates ad-hoc dashboards for internal stakeholders.
• Coordinates order management activities, including writing/submitting orders, monitoring allocation and fill rates, updating tools.
• Ensures best service level from order receipt to delivery, including troubleshooting.
• Develops strong external relationships with assigned customers and shares Luxottica best practices.
• Acts as project manager on NPI activities bridging sales, product, marketing and supply chain.
• Tracks past and future orders, updates account managers and planners; identifies opportunities.
• Attends customer meetings at Luxottica Corporate HQ or with customers.
• Provides KPI analyses of order portfolios to identify opportunities.
• Handles customer inquiries via email/phone promptly.
• Attends designated trade shows as needed.
• Supports training for internal groups on channel-specific practices.

Skills

Customer focus

Organized

Communication skills

Time management

Independent worker

Attention to detail

Interpersonal skills

Responsiveness

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

SAP

Microsoft Access

Job description

Requisition I D:936211 Store #:O00317 Sales WHS - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Sales Operation Specialist supports designated account managers in driving sales through flawless execution of Order to Delivery process, assortment and order management as well as participating in key customer meetings. In delivering on the above the Sales Operations Specialist will manage external communication with client and internal communication with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports account managers in the achievement of annual invoiced sales performances to drive sales for designated accounts.
• Tracks and maximizes Order to Delivery key performance indicators and establishes ad-hoc dashboards to share with internal stakeholders.
• Coordinates and perform tasks related to order management, ensuring quick turnaround including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Develops strong relationships externally with the assigned customers, with a focus on providing excellent service and diffuse the Luxottica Best practice.
• Acts as the project manager on NPI activities as bridge between sales, product, marketing and supply chain.
• Tracks past and future orders, updates the account managers, customers and business planners. Identifies opportunities and makes recommendations.
• Attends and assists at customer meetings at designated Luxottica Corporate Headquarters locations and/or customer
• Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta) across the different customers to identify opportunities.
• Provides timely and clear communication to customer inquiries via email and/or phone.
• Attends designated Trade Shows as pertains to Customer and Business needs.
• Support training for internal business groups and partners regarding channel specific business practices and product distribution segments.

BASIC QUALIFICATIONS

• Bachelor's degree
• 3+ years of experience in sales, or sales support role, with experience interfacing directly with customers
• Knowledge of the US retail climate, particularly the eyewear industry
• Strong customer focus
• Organized and analytical
• Excellent communication skills, both verbal and written
• Ability to work efficiently in a fast-paced environment
• Strong PC skills, including Excel, Word and PowerPoint
• Strong time management skills
• Ability to work independently
• Attention to detail and accuracy
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

• Past experience with retail or buying
• SAP knowledge preferred
• Supply knowledge and EDI is a plus
• Microsoft Access experience a plus

Pay Range:70,304.00-90,074.52

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.