Specialist- Sales Ops

RevOps Report; Lake Forest (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Employee discounts

Bonus/commission potential

Job summary

EssilorLuxottica seeks a Sales Operation Specialist to support designated account managers and drive sales through flawless Order to Delivery processes. You will coordinate internal teams—Customer Service, Logistics, Planning, Credit, IT, Marketing and Product—and manage external communications with clients.

Responsibilities include tracking KPIs, optimizing order management, and building dashboards for stakeholders while ensuring top-tier service levels and effective cross-functional

Qualifications

• Bachelor’s degree required.
• 3+ years in sales or sales support with customer interfacing.
• Knowledge of US retail eyewear industry.
• Strong communication and analytical skills.

Responsibilities

• Support account managers in achieving annual invoiced sales for designated accounts.
• Track and share KPIs; develop ad-hoc dashboards for internal stakeholders.
• Manage order processing, allocation, and accessorial tasks to ensure quick turnaround.
• Maintain client communications via email/phone; attend customer meetings as needed.
• Coordinate NPI activities as bridge between sales, product, marketing and supply chain.

Skills

Customer focus

Analytical

Communication

Time management

Detail-oriented

Independent worker

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Microsoft Access

Job description

Benefits/Incentive InformationIf you’ve worn a pair of glasses, we’ve already met.

About This RoleRequisition ID: 936211

Store #: O00317 Sales WHS - Field US

Position: Full-Time

Total Rewards: Benefits/Incentive InformationIf you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Sales Operation Specialist supports designated account managers in driving sales through flawless execution of Order to Delivery process, assortment and order management as well as participating in key customer meetings. In delivering on the above the Sales Operations Specialist will manage external communication with client and internal communication with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

Major Duties And Responsibilities

• Supports account managers in the achievement of annual invoiced sales performances to drive sales for designated accounts.
• Tracks and maximizes Order to Delivery key performance indicators and establishes ad-hoc dashboards to share with internal stakeholders.
• Coordinates and perform tasks related to order management, ensuring quick turnaround including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Develops strong relationships externally with the assigned customers, with a focus on providing excellent service and diffuse the Luxottica Best practice.
• Acts as the project manager on NPI activities as bridge between sales, product, marketing and supply chain.
• Tracks past and future orders, updates the account managers, customers and business planners. Identifies opportunities and makes recommendations.
• Attends and assists at customer meetings at designated Luxottica Corporate Headquarters locations and/or customer
• Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta) across the different customers to identify opportunities.
• Provides timely and clear communication to customer inquiries via email and/or phone.
• Attends designated Trade Shows as pertains to Customer and Business needs.
• Support training for internal business groups and partners regarding channel specific business practices and product distribution segments.

Basic Qualifications

• Bachelor’s degree
• 3+ years of experience in sales, or sales support role, with experience interfacing directly with customers
• Knowledge of the US retail climate, particularly the eyewear industry
• Strong customer focus
• Organized and analytical
• Excellent communication skills, both verbal and written
• Ability to work efficiently in a fast-paced environment
• Strong PC skills, including Excel, Word and PowerPoint
• Strong time management skills
• Ability to work independently
• Attention to detail and accuracy
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

Preferred Qualifications

• Past experience with retail or buying
• SAP knowledge preferred
• Supply knowledge and EDI is a plus
• Microsoft Access experience a plus

Pay Range: 70,304.00 - 90,074.52

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.