Specialist - Registrar’s Office

Georgia Department of Revenue; Lawrenceville (GA); On-site; USD 39,000 - 53,000; Full time

Job summary

Gwinnett Technical College is seeking a Specialist in the Registrar’s Office to handle student records, transcripts, and registration support on the Lawrenceville campus. This full-time, benefited, FLSA non-exempt role reports to the Assistant Director of the Registrar’s Office.

The position requires an Associate’s degree and 3 years of related experience, with strong computer skills and knowledge of Banner/Ellucian Experience, BDMS, and Parchment.

Qualifications

• Associate’s degree and 3 years of directly related work experience.
• Experience in postsecondary Registrar Office, Academic Advisement or Student Affairs preferred.
• Strong computer and interpersonal, written and verbal communication skills.
• Ability to multi-task in a fast-paced office and meet deadlines.
• Proficiency in Banner/Ellucian Experience, BDMS, Parchment and SQL.

Responsibilities

• Manage phone, voicemail, instant messaging and email communication related to FERPA, Registrar Office policy, procedure and processes including Banner/Ellucian Experience issues, student record requests, registration changes, etc.
• Assist Enrollment Advising Team with questions regarding Transient Students & general Registrar’s Office questions.
• Serve as the Registrar’s point of contact for the Bursar’s Office to assist with student records during payment disbursement periods.
• Process transcripts, Accuplacer/SAT/ACT scores using Banner Student Data Management System (BDMS) and Parchment’s Robo Registrar. Scan and index documents to students’ BDMS records.
• Assist with registration labs and graduation activities. Assist with the design and execution of special events, projects and activities as requested.
• Provides guidance and information regarding Registrar and Graduation Office policies, procedures and FERPA information to faculty, staff, Division Deans and Program Directors.

Skills

Banner

Ellucian Experience

BDMS

Parchment

DegreeWorks

SQL

Excel

Mail merge

Word

Education

Associate's degree

Tools

Banner

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Specialist - Registrar’s Office

Agency

Gwinnett Technical College

Shift

Not Applicable (United States of America)

Compensation Details

$45,760 PER YEAR.

Job Description

Employment Terms : This job is a full time, benefited, FLSA non-exempt position in the Registrar’s Office which reports to the Assistant Director of the Registrar’s Office.

Schedule: This is a 40-hour per week, on-campus position at the Lawrenceville campus. Must be available to work Monday through Thursday between 8 am and 6 pm and on Friday between 8 am and 4 pm. Occasional Saturdays and some evenings. Schedule is subject to change. May occasionally work at the Alpharetta-North Fulton Campus. Flexibility is a must.

Minimum Qualifications

Associate’s degree from an accredited institution of higher education *and* three (3) years of directly related work experience.

Preferred Qualifications

Associate’s Degreefrom a regionally accredited college or university and three (3) years of work experience in a postsecondary Registrar Office, Academic Advisement or Student Affairs environment.

Strong computer and excellent interpersonal, written and verbal communication skills; ability to analyze data and make decisions. Must possess ability to multi-task in a fast-paced office environment, problem solve and maintain effective relationships within a team environment; proficiency inStaff BANNER, Target X, BDMS, DegreeWorks, Parchment, Tassel, SQL and Microsoft Office applications to include mail merge and excel.

Possesses effective time management skills. Anticipate needs and/or opportunities to find effective solutions. Able to prioritize tasks based on the needs of the department while managing multiple responsibilities and successfully meeting deadlines.

Ability to interact effectively as a member of a team and to work collaboratively with other departments. Ability to listen to customers (e.g., students, staff, and faculty) and to understand and respond positively to their requests. Ability to adapt to changing assignments and multiple priorities. Must possess a demonstrated ability to provide exceptional customer service to both internal and external customers. Attention to detail is a must.

Certain positions are subject to pre-employment and random drug testing. Refusal to take the test or a positive result will lead to separation and a 2-year ineligibility period for state employment. Additionally, for any employment offer that includes a required drug test, the test must be completed within 48 hours. Failure to comply will result in the offer being rescinded and a 2-year ineligibility period for state employment.

Job Description Summary

Under general supervision manages phone, voicemail, instant messaging and email communication related to Registrar Office policy, procedure and processes including Banner/Ellucian Experience issues, student record requests, registration changes, etc. Assists Enrollment Advising Team in answering questions regarding Transient Students & general Registrar’s Office questions.

Serves as the Registrar’s point of contact for the Bursar’s Office to assist with student records during payment disbursement periods.

Supports Registrar Office with processing transient student applications and supporting documents, add/drop/swap forms, no shows, reinstatements, withdrawals, grade changes and other Dynamic Forms for the Registrar’s Office; transcript printing; clearing National Student Clearinghouse and Technical College System of Georgia error reports, issuing transfer credit, etc.

Process transcripts and Accuplacer/SAT/ACT scores using Banner Student Data Management System (BDMS) and Parchment’s Robo Registrar. Scan and index documents to students’ BDMS records.

Assists with registration labs and graduation activities. Assists with the design and execution of special events, projects and activities as requested.

Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College, displaying a high level of effort and commitment to performing work. Operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

Duties/Responsibilities

Assists with phone, voicemail, instant messaging and email communication related to FERPA, Registrar Office policy, procedure and processes including Banner/Ellucian Experience issues, student record requests, registration changes, etc. Assists Enrollment Advising Team in answering questions regarding Transient Students & general Registrar’s Office questions.

Percentage of Time

• Assists with phone, voicemail, instant messaging and email communication related to FERPA, Registrar Office policy, procedure and processes including Banner/Ellucian Experience issues, student record requests, registration changes, etc. Assists Enrollment Advising Team in answering questions regarding Transient Students & general Registrar’s Office questions. (25%)
• Serves as the Registrar’s point of contact for the Bursar’s Office to assist with student records during payment disbursement periods. (5%)
• Supports Registrar Office with processing transient student applications and supporting documents, add/drop/swap forms, no shows, reinstatements, withdrawals, grade changes and other Dynamic Forms for the Registrar’s Office; transcript printing; clearing National Student Clearinghouse and Technical College System of Georgia error reports, issuing transfer credit, etc (25%)
• Process transcripts, Accuplacer/SAT/ACT scores using Banner Student Data Management System (BDMS) and Parchment’s Robo Registrar. Scan and index documents to students’ BDMS records. (15%)
• Assists with registration labs and graduation activities. Assist with the design and execution of special events, projects and activities as needed (15%)
• Assists Registrar’s Office with providing guidance and information regarding Registrar and Graduation Office policies, procedures and FERPA information to faculty, staff, Division Deans and Program Directors. (10%)
• Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College. (5%)

Physical Demands

• Requires operation, access, or control of financial resources. (N)
• Requires having a P-Card. (N)
• Driving is a responsibility of this position. (O)
• This position will have direct interaction or care of children under the age of 18 or direct patient care. (O)
• This position will have Security Access (e.g., public safety, IT security, personnel records, student records, patient records, or access to chemicals and medications). (C)
• This is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (O)
• This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. (O)
• This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (O)
• This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (C)
• This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N)
• Operating motor vehicles or heavy equipment with or without reasonable accommodation. (N)
• Noisy environments. (O)
• Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N)
• Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. (O)
• Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. (N)
• Work in outdoor elements such as precipitation and wind. (N)
• Assessing the accuracy, neatness and thoroughness of the work assigned. (C)

Additional Minimum Qualifications

High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate*and* one (1) year of work-related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.