Specialist Quality Solutions

Medline; Northfield Township (IL); On-site; USD 79,000 - 119,000; Full time

Job summary

Medline is seeking a Quality Liaison to act as the conduit between quality departments and product division teams to prioritize and implement quality initiatives. The role involves leading risk analyses, developing innovative quality programs, and presenting findings to customers and leadership.

You will coordinate with sales, marketing, and purchasing to improve outcomes for Custom Procedure Tray customers, manage multiple projects, and communicate complex information to executive stakeholders.

Qualifications

• Bachelor's degree required.
• At least 5 years in quality, marketing, or related field.
• At least 2 years managing projects with cross-functional teams.
• At least 2 years delivering presentations.

Responsibilities

• Resolve urgent and complex customer quality issues promptly.
• Organize work effectively despite shifting priorities and deadlines.
• Lead risk analysis for new and existing products and services with leadership.
• Develop and implement quality programs to improve outcomes for Custom Procedure Tray customers.
• Analyze customer quality data and map engagement strategies to address trends.
• Troubleshoot quality trends related to Medline custom kits; present findings to customers and leadership.

Skills

Quality management

Project management

Presentation skills

Communication with stakeholders

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Microsoft Office

Job description

Job Summary

Act as the liaison between quality departments (clinical, supplier quality, and post-market surveillance) as well as product division departments (sales, marketing, and purchasing) to prioritize and implement quality initiatives.

Job Description

MAJOR RESPONSIBILITIES

• Resolve urgent and complex customer quality issues in a timely and professional manner.
• Ability to effectively organize work in the face of shifting priorities. Anticipates and takes action on what needs to be done to ensure projects are completed.
• Lead risk analysis activities for new and existing products and services; provide insight and review with client and leadership.
• Develop, initiate and implement innovative and effective quality programs and solutions to improve quality outcomes for our Custom Procedure Tray customers.
• Analyze customer specific quality data and map engagement strategies to address quality trends.
• Troubleshoot potential quality trends related to Medline custom kits
• Develop content and present to current and potential Medline customers, sales reps, and division leadership to promote Medline quality initiatives.

MINIMUM JOB REQUIREMENTS

Education

• Bachelor's degree.

Work Experience

• At least 5 years of experience quality, marketing, or related field.
• At least 2 years' experience in managing projects with cross functional teams.
• At least 2 years' experience in developing and delivering presentations.

Knowledge / Skills / Abilities

• Ability to communicate technical information to non-technical audiences including executive level internal and external stakeholders.
• Skill and ability to complete assignments and projects within tight timeframes.
• Ability to coordinate concurrent projects and manage competing priorities and critical deadlines.
• Proficient in Microsoft Applications (Excel, Word, PowerPoint) and computer system technology.
• Position requires travel up to 25% of the time for business purposes (within state and out of state).

PREFERRED JOB REQUIREMENTS

Knowledge / Skills / Abilities

• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $79,000.00 - $119,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time o f, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here .

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.