Specialist Quality Solutions

Medline Industries, Inc.; Northfield (MN); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Medline Industries, LP seeks a senior Quality Liaison to bridge between quality departments and product divisions, prioritizing quality initiatives and implementing effective solutions. This role analyzes leadership-identified challenges and drives timely, independent actions.

The position requires a Bachelor’s degree and 5+ years in quality or related fields, with 2+ years of cross-functional project experience and presenting to stakeholders. Travel up to 25% is expected.

Qualifications

• Bachelor’s degree is required.
• At least 5 years of experience in quality, marketing, or related field.
• At least 2 years managing cross-functional projects.
• At least 2 years delivering presentations.
• Proficient in Microsoft Office applications.

Responsibilities

• Act as liaison between quality and product divisions to prioritize and implement quality initiatives.
• Analyze leadership-identified challenges and independently implement solutions.
• Resolve urgent and complex customer quality issues promptly and professionally.
• Lead risk analysis activities for new and existing products and services.
• Develop and implement quality programs to improve outcomes for Custom Procedure Tray customers.
• Analyze customer quality data to address trends and engage stakeholders.
• Develop content and present quality initiatives to customers, sales reps, and leadership.

Skills

Communication

Presentation skills

Project management

Quality management

Time management

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Summary

Act as the liaison between quality departments (clinical, supplier quality, and post-market surveillance) as well as product division departments (sales, marketing, and purchasing) to prioritize and implement quality initiatives. Responsible for analysis of challenges identified by leadership and independently recommending and implementing solutions.

Job Description

MAJOR RESPONSIBILITIES

• Resolve urgent and complex customer quality issues in a timely and professional manner.
• Ability to effectively organize work in the face of shifting priorities. Anticipates and takes action on what needs to be done to ensure projects are completed.
• Lead risk analysis activities for new and existing products and services; provide insight and review with client and leadership.
• Develop, initiate and implement innovative and effective quality programs and solutions to improve quality outcomes for our Custom Procedure Tray customers.
• Analyze customer specific quality data and map engagement strategies to address quality trends.
• Troubleshoot potential quality trends related to Medline custom kits
• Develop content and present to current and potential Medline customers, sales reps, and division leadership to promote Medline quality initiatives.

MINIMUM JOB REQUIREMENTS

Education

• Bachelor’s degree.

Work Experience

• At least 5 years of experience quality, marketing, or related field.
• At least 2 years’ experience in managing projects with cross functional teams.
• At least 2 years’ experience in developing and delivering presentations.

Knowledge / Skills / Abilities

• Ability to communicate technical information to non-technical audiences including executive level internal and external stakeholders.
• Skill and ability to complete assignments and projects within tight timeframes.
• Ability to coordinate concurrent projects and manage competing priorities and critical deadlines.

Proficient in Microsoft Applications (Excel, Word, PowerPoint) and computer system technology.

Position requires travel up to 25% of the time for business purposes (within state and out of state).

PREFERRED JOB REQUIREMENTS

Knowledge / Skills / Abilities

• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

The anticipated salary range for this position:

$79,000.00 - $119,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.