Specialist, Quality Assurance

MSD; Wilson (NC); On-site; USD 87,000 - 137,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Vacation

Sick days

Job summary

Merck & Co., Inc. in North Carolina (Wilson) seeks a quality documents professional to manage SOPs, WIs, flowcharts, forms and job aids.

You will maintain electronic records, issue and track document approvals, and support cross-functional data integrity projects in a GMP environment. The role requires 5 years in quality document control, strong MS Word/Excel/Visio/Adobe Acrobat skills, and willingness to work flexible hours to support product launches and compliance actions.

Qualifications

• Functional experience in quality document control management. (5 years)
• Excellent office software proficiency (MS Word, MS Excel, Visio, and Adobe Acrobat)
• Willing to work occasional weekends and off-shift hours for launches or compliance actions

Responsibilities

• Create and format SOPs, WIs, setup sheets, flowcharts, forms and job aids.
• Maintain SOPs and related documents in eQMS or electronic repository.
• Distribute SOPs and setup docs to department libraries and packaging lines.
• Support data integrity cross-functional projects.
• Perform second-person review of APR and other records as needed

Skills

Quality document control

MS Word

MS Excel

Visio

Adobe Acrobat

GMP Compliance

CAPA

Education

High School Diploma

Bachelor of Science (Preferred)

Tools

MS Word

MS Excel

Visio

Adobe Acrobat

Job description

Job Description Standard Operating Procedure management core responsibilities include: Creating and formatting SOPs, Work Instructions (WIs), Setup Sheets, Flowcharts, Forms and Job Aids. Maintaining SOPs, Setup Sheets, Flowcharts, Forms and Job Aids in electronic repository and/or applicable electronic Quality Management System (eQMS). Managing and tracking Review and Approval Processes within electronic repository and/or applicable electronic Quality Management System (eQMS). Managing weekly distribution of SOPs, Flowcharts, Job Aids and updated Table of Contents to departmental area libraries. Managing distribution of setup sheets to packaging lines. Maintaining the Central SOP/Setup Sheet and Flowchart hard copy Libraries – current and archived. Managing documents per records retention requirements and identifying Legal Holds. Issuing and management of SOP/FC numbers for the site. Managing our Manufacturing Division Wilson Procedures Workgroup in electronic repository and/or applicable electronic Quality Management System (eQMS). Cascading communications for SOP Training. Updating New & Revised SOP URLs with current Effective Dates and Training Requirements in myLearning (Learning Management System (LMS)). Manage SOP re-approval processes for SOPs in applicable electronic Quality Management System (eQMS). Champions the Chapter 10 subsystem, SOP Management, ensuring site alignment. Monitors system health and identifies system improvements. Cross-functional team support responsibilities, but not limited to: Responsible for supporting Data Integrity cross functional projects. Responsible for performing second person review of Annual Product Report(s) (APR). Responsible for supporting any additional cross functional projects that are assigned on need-by-basis that require limited time resource support to achieve business continuity at the site.

Learning and Development core responsibilities

Utilizes and maintains site training data within the Learning Management System (LMS), or other authorized tools, to manage and monitor training inputs, materials, and reports. Performs training data entry functions within the LMS and maintains hardcopy training completion data, including archives. Assists L&D Specialist with material reproduction and training room scheduling and setup as needed.

Competencies/Leadership Behaviors/Skills

• Excellent typing skills – formatting, spelling, etc.
• Ability to coordinate, log, track, and follow-up on outstanding items.
• Self-motivated with a strong sense of urgency to meet timing requirements.
• Work must be accurate and properly documented for GMP purposes.
• Must be able to manage multiple tasks day to day.
• Ability to achieve objectives requiring a high level of cooperation from others throughout the organization.
• Must be able to prioritize tasks based on deadlines and schedule changes.
• Employees are expected to perform other duties or to accept other assignments to compensate for workload shifts as the need arises in addition to the major responsibilities listed above.

Education Minimum Requirement

High School Diploma Bachelor of Science 4-year College Degree (Preferred)

Required Experience and Skills

• Functional experience in quality document control management. (5 years)
• Excellent office software proficiency (MS Word, MS Excel, Visio, and Adobe Acrobat)
• Must be willing to work occasional weekends and off shift working hours to support product launches or compliance driven actions

Preferred Experience and Skills

• Excellent technical writing skills
• Detailed Oriented
• Learning and Development Project management
• Problem solving #MSJR VETJOBS Required Skills: Audits Compliance, Corrective and Preventive Action (CAPA), Detail-Oriented, Documentation Review, Document Management, Driving Continuous Improvement, GMP Compliance, Good Documentation Practices, Periodic Reviews, Quality Assurance Tools, Quality Management Systems (QMS), Quality Standards, Records Retention Preferred Skills: Product Quality Reviews

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Equal Employment Opportunity Employer

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

Location and Compensation

The primary location for this posting is: USA - North Carolina - Wilson Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is: $87,300.00 - $137,400.00 This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional Location(s)

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location. Additional location(s) Compensation Information: San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Recruiter/Agency Policy

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employment Status and Conditions

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): NA Job Posting End Date: 11/12/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Company Overview

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.