Specialist, Quality Assurance

Quest Diagnostics Incorporated; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Quest Diagnostics Incorporated in Southfield, MI seeks a QA Program professional to oversee licensure, accreditation and inspection activities for the laboratory. You will manage proficiency testing, document control, audits, and continuous quality improvement to ensure compliance and high-quality lab operations.

The role requires 2–3 years of lab experience, familiarity with QA standards, and strong leadership and communication skills to interact with staff and management.

Qualifications

• Bachelor's Degree BA/BS in Life Science (Required).
• Minimum 2–3 years of technical laboratory experience.
• ASCP Certification (Preferred).
• Knowledge of QA programs and laboratory regulations.
• Proficiency with Microsoft Office and LIS.

Responsibilities

• Manage Proficiency Testing Program (CAP and NYS) for the laboratory and produce monthly summaries.
• Manage the Document Control System and support policies for procedures and documents.
• Assist in prompt reporting of Reportable Quality Issues and Revised Reports per SOP.
• Conduct internal audits to ensure inspection readiness.
• Assist with external audits.
• Review protocols and recommend QA program improvements.
• Coordinate compliance with regulations through documentation and corrective action.
• Review quality records and collaborate to resolve nonconformances.
• Audit training and competency programs.
• Promote continuous quality improvement with management.
• Perform special projects as assigned.

Skills

Leadership

Interpersonal communication

Attention to detail

Organizational skills

Problem-solving

Teamwork

Communication

Education

Bachelor's Degree BA/BS Life Science

Tools

Microsoft Office

Laboratory Information Systems

Job description

Contribute to the overall QA Program of the laboratory. Responsible for licensure, accreditation and inspection of the laboratory. Accountable for the internal and external quality assurance programs.

Location: Southfield, MI

Responsibilities

• Manage Proficiency Testing Program (CAP and NYS) for the laboratory - maintain data base and produce monthly summaries.
• Manage the Document Control System. Support compliance with document control policies for all procedures and related documents.
• Assist in the prompt and complete reporting of Reportable Quality Issues and Revised and Amended Reports in compliance with the SOP.
• Conduct internal audits to ensure laboratory is inspection ready at all times.
• Assist with external audits.
• Review protocols and make recommendations to enhance QA Program.
• Coordinate compliance with applicable regulations through documentation, audits, and corrective action.
• Perform reviews of departmental quality records. Collaborate with management in the testing department to investigate and resolve nonconformances.
• Audit training and competency program.
• Promote continuous quality improvement by collaborating with management to implement standardization and process improvement.
• Perform special projects as assigned.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience:

Minimum two (2) to three (3) years technical laboratory experience.

Preferred Work Experience:

Previous experience with Quality Assurance and laboratory regulations preferred.

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to sit or stand for long periods of time.

Knowledge:

• Basic theoretical and operational job knowledge in quality assurance and laboratory operations.
• Knowledge of organizational/departmental policies and procedures.

Skills:

• Demonstrate leadership skills through accountability, integrity, and collaboration in daily tasks.
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with all levels of staff.
• Project a positive, professional demeanor.
• Communicate with employees in a manner that creates an informed, positive environment.
• Facilitate efforts to work with others in a way that promotes teamwork and change.
• Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously.
• Strong organizational and prioritization skills.
• Proven problem-solving skills with the ability to develop appropriate resolutions.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.

Education

• Bachelor's Degree BA/BS Degree in a Life Science or equivalent combination of education and experience. (Required)

Licenses and Certifications

• ASCP Certification (Preferred)

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