Specialist, Quality Assurance (MT, MLS)

Quest Diagnostics; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Quest Diagnostics is seeking a General Laboratory Supervisor to ensure pre-analytic, analytic, and post-analytic processes align with company values and mission. This onsite role supports Carilion Hospital locations with up to 25% travel and focuses on quality assurance, regulatory compliance, and continuous improvement.

The role requires CLIA-'88 qualification, at least three years in a lab setting, and MT/MLS certification.

Qualifications

• Strong knowledge of CLIA regulations and CAP accreditation standards.
• Experience with QA/QC and accreditation requirements.
• Familiarity with inspection processes and regulatory compliance.

Responsibilities

• Support licensing and accreditation activities for the unit, labs, and sites.
• Assist enrollment and participation in proficiency testing.
• Support QA program, QA meetings, and quality indicators.
• Assist in reporting of quality issues per SOP and track revised reports.

Skills

Strong interpersonal communication

Writing and composition

Clinical laboratory operations

Quality improvement

Project management

Organization

Analytical skills

Technical skills

Computer skills

Matrix organization

Multi-tasking

Motivating team

Education

Bachelor’s Degree in Chemical, Physical, Biological or Clinical Laboratory Science or Medical Technology

Job description

Job Description

Support and coordinate efforts that foster quality and ensure that all pre‑analytical, analytical and post‑analytical processes are consistent with our company values and mission.

This is an onsite position supporting our Carilion Hospital Locations.

Travel: Up to 25%.

Responsibilities

Licensing and Accreditation

• Support the internal inspection process of the business unit, associated laboratories and specimen collection sites to ensure compliance with applicable federal, state, and local regulations, College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.
• Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations and CAP accreditation standards.

Proficiency Testing

• Assist and ensure enrollment and participation in proficiency testing for each test to include corrective action when necessary.
• Assist in maintaining a defined instrument‑to‑instrument, method‑to‑method, and laboratory‑to‑laboratory comparison process.

Quality Assurance/Quality

• Improvement support and assist on monthly Quality Assurance (QA) meetings. Support each department's comprehensive Quality Improvement (QI) plan. Assist in maintaining and monitoring Quality Assurance specific quality indicators.
• Facilitate the preparation, distribution and review of the QA Manual.
• Support the Corporate Quality Surveillance Program, Patient Results Distribution Program, Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by National Quality Assurance.
• Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).
• Assist in the complete tracking of revised reports in compliance with the SOP.
• Assist in any other duties as assigned by the Technical Manager.

Qualifications

Required Work Experience

• Qualification as General Laboratory Supervisor as defined by CLIA '88.
• At least three years employment in a laboratory setting.
• Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation requirements.

Skills

• Strong interpersonal communication skills.
• Demonstrated strong writing and composition skills.
• Understands clinical laboratory operations.
• Able to effect Quality Improvement through problem solving skills and knowledge of quality tools.
• Able to manage change.
• Organization skills.
• Project management skills.Analytical skills.
• Technical skills.
• Computer skills.
• Able to function in a matrix organization (desirable).
• Multi‑tasking skills (desirable).
• Demonstrated success in motivating team members to reach objectives (desirable).

Education

• Bachelor’s Degree in Chemical, Physical, Biological or Clinical Laboratory Science or Medical Technology (Required).

Licenses and Certifications

• Certifications Qualification as General Laboratory Supervisor as defined by CLIA '88 (Required).
• MT/MLS required (Medical Technologist / Medical Laboratory Scientist).

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.