Specialist, Pre-Foreclosure, II

Carrington; Dover (DE); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Educational reimbursement

Community foundation contributions

Job summary

Carrington Mortgage Services is seeking a Pre-Foreclosure Specialist II in Dover, DE. You will monitor vendors and CMS activities during breach processing, process eligible foreclosure referrals, and validate referrals to meet investor and regulatory requirements.

The role requires attention to timelines, accurate documentation, and collaboration across servicing groups. The position emphasizes compliance with state and federal laws, detailed recordkeeping, and timely communication with clients

Qualifications

• Two (2) years of Foreclosure experience or a combination of three (3) years’ banking/mortgage experience
• Notary Public or prior Paralegal experience preferred
• High School Diploma or equivalent work experience; some college preferred.

Responsibilities

• Maintains, reviews, follows up, and ensures timely and accurate completion of all regularly scheduled steps within the foreclosure referral process on a daily basis.
• Effectively communicates with default and servicing support groups and clients during the foreclosure referral proceedings.
• Discretionary tasks to support breach processing and adherence to SLAs.
• Documents all servicing actions and communications in the system notes.
• Monitors vendor performance and notifies management of issues.

Skills

Foreclosure experience

Attention to detail

Strong communication

Education

High School Diploma or equivalent

Some college preferred

Paralegal experience preferred

Tools

CMS system

Vendor tracking software

Job description

POSITION SUMMARY:

The Pre-Foreclosure Specialist II is responsible for monitoring vendors and CMS activities during the breach process, processing eligible foreclosure referrals, and the referral validation process. Effectively collaborate and communicate with support groups within servicing to ensure proper referral timelines are met. Perform all duties in accordance with the company’s policies and procedures, investor requirements, and all US state and federal laws and regulations, wherein the company operates. The approved starting pay for this role is $24-$26/hour.

WHAT YOU’LL DO:

• Maintains, reviews, follows up, and ensures timely and accurate completion of all regularly scheduled steps within the foreclosure referral process on a daily basis.

• Effectively communicates with default and servicing support groups and clients during the foreclosure referral proceedings.

• Performs routine follow-up on a daily basis.

• File preparation and bulk dispositioning during breach processing.

• Dispositioning of breach or re-breach requests within established service level agreements (SLAs).

• Pre-Foreclosure referral due diligence completed to ensure adherence and compliance with all state, federal, and investor requirements.

• Proper management of Custodians during collateral order, scanning, and foreclosure template setup.

• Utilizes all applicable tools available to effectively manage the pipeline, which may include, but not limited to: system of record, vendor tracking software-queuing, as well as control reporting.

• Properly maintains system of record and/or vendor tracking software to ensure proper notification/reporting to Investor, Client, Borrower, State, or Federal/Government Agency during foreclosure referral completion.

• Ensures all foreclosure procedural documents are imaged timely.

• Works with immediate team lead or supervisor for optimal resolutions on “exception cases”/lien threats including but not limited to tax sales, drug seizures, or contested foreclosures as identified.

• Identifies, remediates, and resolves complex/escalated matters with management guidance and approval to avoid delays in the foreclosure process.

• Documents all servicing, action taken, delays, follow-up, and phone conversations in the system notes.

• Monitors vendor performance and properly notifies Department Manager, Vendor Management, Oversight Management, or Client Management when performance issues occur (vendors’ inability/failure to comply with investor/insurer procedures and/or CMS requirements).

• Performs other duties and special projects as assigned.

WHAT YOU’LL NEED:

• Ability to self-motivate and work with limited supervision

• Ability to understand opposing points of view on complex issues and to negotiate and integrate different viewpoints

• Ability to make decisions that have moderate impact on immediate work unit

• Ability to organize and prioritize own work schedule on short-term basis

• Ability to add, subtract, multiply, divide and to record, balance and check results for accuracy

• Ability to compose materials such as detailed reports, work- related manuals, publications of limited scope or impact

• Ability to manage work in order to meet strict deadlines

• Effective, written and oral communication, organizational, and time management skills

• Ability to handle multiple tasks under pressure and changing priorities

• Strong interpersonal skills with a focus on teamwork and quality of loan evaluation

• Understanding the foreclosure process and understanding the difference between Judicial and Non-Judicial proceedings

• High School Diploma or equivalent work experience; some college preferred.

• Two (2) years of Foreclosure experience or a combination of three (3) years’ banking/mortgage experience

• Notary Public or prior Paralegal experience preferred.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.