Specialist, Patient Programs

Lumicera; Tallahassee (FL); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K Match

Adoption Assistance

Flexible Spending Account

Education Support

Referral Bonus

Job summary

Lumicera is seeking a Specialist, Patient Programs to join our team in the United States. Under the supervision of the Supervisor, Patient Programs, you will coordinate, monitor, and audit manufacturer programs with Specialty Pharmacy teams to support quality patient-centered care and efficient pharmacy operations.

In this role you will handle patient outreach, collaborate with doctors’ offices, respond to inquiries, and develop communications.

Qualifications

• High school diploma or GED required.
• Certified CPhT or ExCPT preferred.
• 2 years of pharmacy support or healthcare experience preferred.
• 1 year of experience at Lumicera or equivalent preferred.
• Commitment to compliance program objectives.
• Ability to interact cooperatively with others.

Responsibilities

• Provide patient outreach via outbound calls to new and existing Specialty Pharmacy patients.
• Communicate with doctors' offices to provide and gather prescription information.
• Answer inbound calls from patients, prescribers, and other healthcare professionals regarding manufacturer programs.
• Develop written patient/provider communication regarding program management (letters, fax templates).
• Adhere to established workflows for program management through internal reporting software (QlikView, 3D reporting).
• Participate in interdepartmental and intradepartmental meetings regarding manufacturer programs or initiatives.
• Develop and perform ongoing profile audits for compliance with manufacturers programs.
• Act in accordance with all applicable federal and state laws and with high ethical standards.
• Participate in, adhere to, and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Compliance

Education

High school diploma or GED

CPhT or ExCPT certification

Tools

QlikView

Job description

Overview

Due to growth, we are adding a Specialist, Patient Programs to our team.

Under general direction of the Supervisor, Patient Programs, the person employed as a Specialist, Patient Programs works with Specialty Pharmacy teams to coordinate, monitor, and audit manufacturer programs. This position aides in sustaining a culture focused on quality patient-centered care while ensuring optimal pharmacy operations. The Specialist, Patient Programs is responsible for performing duties in accordance with manufacturer program activities. This position will assist in ensuring compliance with the manufacturer contracts and program guidelines.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Provide patient outreach via outbound phone calls to new and existing Specialty Pharmacy patients.
• Communicate with doctor’s offices and clinics to provide and gather prescription information.
• Answer inbound calls from patients, prescribers, and other healthcare professionals as it relates to manufacturer programs, and other specialty pharmacy duties.
• Develop written patient/provider communication regarding program management (i.e., patient/provider letters, or fax templates).
• Consistently adhere to established workflows for program management through internal reporting software (i.e., QlikView, 3D reporting).
• Participate in interdepartmental and intradepartmental meetings regarding manufacturer programs or initiatives.
• Develop and perform ongoing profile audits for compliance with manufacturers programs.
• Act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.
• Participate in, adhere to, and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

Qualifications

What our team expects from you?

• High school diploma or GED required.
• Certified CPhT or ExCPT preferred.
• 2 years of pharmacy support, healthcare environment, or related experience preferred.
• 1 year of experience and demonstration of proficiency in position at Lumicera or equivalent preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.