Specialist, Order Management

Arhaus; Boston Heights (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Arhaus is seeking an Order Management Specialist for our Corporate team in Boston Heights. You will process truck manifests, optimize route mix to control transportation costs, and ensure orders ship on time to sustain high customer satisfaction.

Responsibilities include researching orders in Storis, updating trackers, and coordinating with stores and hubs. Experience in data entry and Salesforce will support efficient operations and strong teamwork.

Qualifications

• 1+ year experience with data entry and order processing.
• High school diploma required; college degree preferred.
• Proficient with Excel and standard warehouse procedures.
• Understanding of warehousing and distribution practices.
• Flexibility with work hours as needed.

Responsibilities

• Research orders in Storis and update route tracker after completion.
• Process routes daily and determine eligibility for shipping per SOPs.
• Submit 215s and acknowledgements to hubs and validate manifests.
• Complete Salesforce cases and assist with escalations.
• Communicate changes with stores and warehouse partners affecting routes.
• Maintain strong organization and prioritization to meet deadlines.
• Demonstrate initiative, integrity, and teamwork to improve performance.

Skills

Data entry

Order processing

Excel

Warehousing knowledge

Communication skills

Education

High school diploma

College degree preferred

Tools

Storis

Salesforce

Job description

Job Overview

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Order Management Specialist is responsible for processing truck manifests based on the delivery. Must improve day‑to‑day transportation expense by manifesting the correct mix of product on each route. Must provide the highest levels of customer satisfaction and production efficiencies by meeting required deadlines and ensuring orders ship as planned.

Location

Corporate – Boston Heights

Essential Duties & Responsibilities

• Research orders in Storis.
• Update route tracker as work is completed.
• Participate in the weekly team meeting.
• Promptly respond to email inquiries.
• Process routes daily. Follow SOPs to determine order eligibility for shipping.
• Submission of 215s and acknowledgements to hubs, validate truck manifests.
• Complete Salesforce cases and assist with escalations.
• Communicate with stores and warehouse partners when impactful changes are made to routes or orders.
• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi‑task and manages competing priorities effectively.
• Demonstrate results in improving business performance through teamwork and communication.
• Demonstrate strong oral, written and interpersonal skills.
• Possess very strong organizational and prioritizing skills.
• Builds respectful and effective working relationships; collaborates with others to achieve common goals.
• Strives to meet or exceed the expectations of internal and external customer standards.
• Demonstrates initiative by acting as a self‑starter; focusing on having a high level of urgency which takes on increased responsibility to enhance one’s contribution.
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions.

Requirements

• Education: High school diploma; College degree preferred.
• Years of experience: 1+ year experience with data entry/order processing.
• Valid Driver’s license preferred.
• Computer proficiency: Working knowledge of computer programs, excel.
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Dedicated to business and allow flexibility with work hours if necessary.

Equal Opportunity Employment

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI‑powered note‑taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take‑home assignments or role‑specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision‑making.