Specialist, Medicare Member Engagement - Remote in Pacific Time Zone

Molina Healthcare; Long Beach (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization seeks candidates for a role focused on member advocacy within Medicare systems. You will engage directly with members, assisting them with their healthcare plans, navigating the onboarding process, and ensuring all interactions are logged for accurate tracking. This position offers opportunities for growth and development in a supportive environment, making a tangible impact on members' healthcare experiences.

Benefits

Competitive benefits and compensation package

Opportunity for career advancement

Qualifications

• High School diploma required.
• Minimum 2 years experience in customer service or healthcare.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct outreach and assistance for Medicare members' healthcare plans.
• Serve as a navigator during the onboarding process for members.
• Log member interactions to ensure tracking of engagement.

Skills

Communication

Customer Service

Consumer Advocacy

Education

High School diploma

Associate's or Bachelor's Degree in Social Work, Human Services, or related field

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Engage directly with Medicare members and make a positive impact on their healthcare experience
- Supportive and collaborative work environment
- Chance to develop long-lasting relationships with members as their go-to advocate

What to Expect (Job Responsibilities):
- Conduct direct outreach to new Medicare members, providing personal assistance with their MAPD, DSNP, and MMP plans
- Serve as a navigator for members during the onboarding process, addressing questions and anticipating issues
- Log all member interactions in a database to ensure accurate tracking of engagement
- Participate in member engagement workgroups to address Medicare member needs
- Attend regular training sessions on member benefits and advocacy roles

What is Required (Qualifications):
- High School diploma
- Minimum of 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
- Experience conducting intake, interviews, and/or research of consumer or provider issues
- Excellent written and verbal communication skills for collaboration with members, providers, and team members
- Basic understanding of managed healthcare systems and Medicare

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree in Social Work, Human Services, or a related field
- Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP

#HealthcareServices #MemberAdvocacy #Medicare #CareerOpportunity #CustomerService

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