Specialist, Medicare Member Engagement - Remote in Eastern Time Zone

Molina Healthcare; Long Beach (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Long Beach is seeking a member engagement advocate to assist new Medicare members with their plans. This role offers an opportunity for career growth and supports a collaborative workplace focused on enhancing member experiences. Qualified candidates should have customer service experience, excellent communication skills, and a commitment to improving member engagement.

Benefits

Competitive benefits and compensation package

Qualifications

• Minimum of 2 years of experience in customer service, consumer advocacy, and/or healthcare systems.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct direct outreach to new Medicare members.
• Log all member contacts in a database for tracking and reporting.
• Participate in member engagement work groups.

Skills

Communication

Customer Service

Education

High School diploma

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Engage directly with Medicare members to positively impact their experience
- Supportive and collaborative work environment
- Chance to make a difference in member engagement and retention

What to Expect (Job Responsibilities):
- Conduct direct outreach to new Medicare members to assist them with their MAPD, DSNP, and MMP plans
- Serve as the member's navigator during the onboarding process, addressing plan questions and anticipating issues
- Log all member contacts in a database for tracking and reporting purposes
- Participate in member engagement work groups to address and anticipate member needs
- Attend regular member benefits training to enhance knowledge of the member advocate/engagement role

What is Required (Qualifications):
- High School diploma
- Minimum of 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
- Excellent written and verbal communication skills for collaboration with members, providers, and team members
- Basic understanding of managed healthcare systems and Medicare

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree in Social Work, Human Services, or a related field
- Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP

#HealthcareServices #MemberEngagement #CareerOpportunity #CompetitiveBenefits #CustomerService

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.