Specialist, Market Growth & Retention (Remote in NY)

Molina Healthcare; Long Beach (CA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company offers an opportunity to work in customer service, directly impacting member satisfaction and retention. This role involves facilitating outreach, assisting members through recertification processes, and collaborating with leadership for better member experience enhancements. Candidates should possess solid customer service experience and commit to obtaining necessary certifications promptly.

Benefits

Competitive benefits and compensation package

Flexible working arrangements with some remote work options

Opportunity for career advancement and growth within the organization

Qualifications

• 2-4 years of customer service experience, preferably in a call center environment.
• Must have NYS Certified Application Counselor Certification or obtain within 60 days of hire date.
• Exceptional ability to assess member needs.

Responsibilities

• Facilitate outreach and handle inbound calls to assist members with recertification and application processes.
• Manage individual State dashboards and resolve complex member issues related to eligibility.
• Attend community-based events to assist with member interactions and renewals.

Skills

Customer Service

Communication

Problem Solving

Decision Making

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Chance to make a positive impact on member satisfaction and retention
- Engage with community through in-person member retention events
- Supportive and collaborative work environment
- Flexible working arrangements with some remote work options

What to Expect (Job Responsibilities):
- Facilitate outreach and handle inbound calls to assist members with recertification and application processes
- Manage individual State dashboards and resolve complex member issues related to eligibility and applications
- Provide non-clinical reminders and facilitate the closure of care gaps
- Collaborate with the leadership team to identify areas for improvement in member experience
- Attend community-based events to assist with member interactions and renewals

What is Required (Qualifications):
- High School Diploma or equivalent
- 2-4 years of customer service experience, preferably in a call center environment
- Experience in communicating with members in a customer service setting
- Must have NYS Certified Application Counselor Certification or obtain within 60 days of hire date
- Exceptional ability to assess member needs and make thoughtful decisions

How to Stand Out (Preferred Qualifications):
- Associate’s Degree or equivalent combination of education and experience
- 3-5 years of customer service experience in a call center environment

#HealthcareServices #CustomerService #CareerOpportunity #MemberEngagement #CommunityEvents

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."