Specialist, Logistics & Inventory Ops

Wayfair; Normal (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Logistics and Inventory Specialist to enhance operational efficiency and accuracy. In this dynamic role, you'll manage inventory flow, conduct audits, and resolve discrepancies to ensure a seamless shopping experience. The ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and is detail-oriented. Join a team committed to excellence and innovation, where your contributions will directly impact customer satisfaction and operational success. This is a fantastic opportunity for those passionate about logistics and inventory management.

Benefits

Competitive pay

Bonus eligibility

401(k) with company match

Paid time off

Eligible tuition reimbursement

Employee discount

Health benefit options

Support programs for wellness

Qualifications

• 1-3 years of inventory control experience, preferably in retail.
• Strong computer skills with experience in Microsoft Office or Google Suite.

Responsibilities

• Perform daily audits and maintain inventory accuracy.
• Monitor aging inventory and process markdowns.
• Collaborate with logistics leaders to streamline operations.

Skills

Inventory Control

Customer Service Skills

Problem-Solving

Detail Orientation

Adaptability

Education

High School Diploma or equivalent

Tools

Google Sheets

Microsoft Office

Warehouse Management Software

Job description

Specialist, Logistics & Inventory Ops

$19/hour

Location: Wilmette, IL

Overview:

As a Logistics and Inventory Specialist, you’ll play a critical role in ensuring seamless operations as Wayfair's Physical Retail team reimagines the shopping experience. From managing inventory flow and conducting audits to processing shipments and resolving discrepancies, your work will directly support an exceptional customer shopping experience. With a keen eye for detail and a proactive approach to problem-solving, this role will focus on maintaining inventory accuracy, resolving logistical exceptions, and optimizing efficiency. The ideal candidate thrives in a fast-paced environment, collaborates effectively with partner teams, and is passionate about owning and creating a flawless operational foundation reflecting Wayfair’s commitment to a top-tier experience and retail excellence.

What Does a Logistics & Inventory Specialist Do?

• Demonstrates Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our team members to be proactive in their communications and planning whenever possible.
• Ensure Inventory Accuracy: Perform daily audits and maintain a robust Cycle Count Program to safeguard the integrity and accuracy of inventory records. Leverage scan technology to document carton-level details like condition, quantity, and location.
• Manage Inventory Performance: Monitor aging inventory, process markdowns, and execute damage write-offs to maintain accuracy and efficiency. Handle vendor returns for recalls, dead stock, and overstock inventory while leveraging experience in inventory management or e-commerce to optimize processes.
• Receive and Process Shipments: Unload and receive inventory with care, including the manual handling of large and heavy goods. Ensure all inventory is processed correctly, capturing detailed records of overages, shortages, or damages.
• Proactively Monitor Systems: Use order management tools and Warehouse Management Software to track inventory movement, troubleshoot discrepancies, and maintain up-to-date records. Regularly review Cycle Count data using Google Sheets to identify and address gaps.
• Audit Operations: Conduct regular and triggered audits for inbound and outbound trucks to ensure accurate processing and shipment flow.
• Support Operational Excellence: Use a ticketing system to manage exceptions, resolve issues, and provide input on improving existing processes and tools based on your day-to-day experience.
• Collaborate Across Teams: Partner with logistics leaders and other teams to streamline operations, share insights, and uphold Wayfair’s commitment to operational excellence.
• Adapt and Problem-Solve: Thrive in a fast-paced environment by taking ownership of inventory challenges, driving solutions, and ensuring smooth coordination between warehouse and retail operations.

What are the Job Requirements?

Education: High School Diploma or equivalent is required.

Inventory Control Experience: 1 to 3 years of inventory control experience, preferably in a retail environment, is required.

Distribution or Logistics Experience: 1+ year ofexperience in distribution or logistics is preferred.

Open Schedule Availability: You may be required to work a flexible schedule that in many cases may include nights, weekends, and holidays.

Customer Service Skills: Must possess excellent customer service skills, with the ability to communicate effectively and work well under pressure in a fast-paced environment.

Adaptability and Problem-Solving: Demonstrates the ability to adapt to evolving tools, systems, and processes to ensure operational excellence.

Technical Proficiency: Strong computer skills with experience in Microsoft Office or Google Suite are preferred.

Detail Orientation: Must be highly detail-oriented and organized, with a proven ability to manage complex inventory systems and workflows.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement including standing, stooping, kneeling, crouching
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling, grasping, and communication (talking/hearing)
• Ability to ascend/descend stairs and balance
• Working Environment
• Some exposure to cold, heat, and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes

What are the Benefits*?

• Competitive pay
• Bonus eligibility
• Access to Stride Health benefit options
• Support programs related to physical, mental, financial, and social health wellness.
• 401(k) with company match (up to 4%)
• Paid time off (start accruing time immediately)
• Eligible tuition reimbursement (after 6 months of employment)

Wayfair Employee discount and much more!
*These benefits may vary or change for part-time or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If you’re curious to learn more about a specific benefit detail, your recruiter or a member of our team onsite can help with this information!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].