Specialist, Logistics (IMDL)

RXO, Inc.; Memphis (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match up to 5%

Pre-tax accounts

Disability & life insurance

Employee Assistance Program (EAP)

Career development programs

Paid time off & holidays

Volunteer days

Job summary

RXO is seeking an Intermodal Specialist to execute intermodal freight, including drayage pickup, rail linehaul, and drayage delivery across North America. You will manage load boards, ensure timely service, and collaborate with carriers and railroads to optimize pricing and routing.

The role emphasizes daily problem-solving, proactive issue resolution, and strong communication to maintain high service levels and cost control.

Qualifications

• Experience or familiarity with intermodal freight preferred.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to organize, manage multiple tasks, and meet deadlines.

Responsibilities

• Understand growth strategy, goals, commitments, policies, and pain points of assigned region.
• Maintain relationships with drayage dispatch contacts and railroad customer service reps.
• Manage daily load board to ensure loads are serviced properly and on time.
• Rail bill loads with correct pricing and routing information.
• Proactively identify potential issues and create solutions; escalate as needed.
• Manage accessorials to maximize profit.
• Ensure receipts, invoices, and PODs are received from carriers promptly.
• Respond to internal and external requests in a timely, professional manner.
• Understand market trends and industry standards.

Skills

Entrepreneurial spirit

Negotiation skills

Adaptability

Effective communication

Organization & detail

Decision-making

Problem solving

Calm under pressure

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

An Intermodal Specialist is responsible for daily execution of intermodal freight that includes all aspects of drayage pickup, rail linehaul and drayage delivery. An Intermodal Specialist is responsible for load board management to include proper drayage coverage in addition to proper routing and rail billing to railroads. Developing and maintaining relationships with carrier dispatchers and railroad customer service is essential.Managing daily volumes to ensure on time service is a key aspect, to include proactively identifying and resolving incidents, managing accessorial costs effectively, and supporting carrier compliance and accounting functions. Timely and effective communication with both internal and external contacts is required to ensure a high level of service.

DAILY TASKS & RESPONSIBILITIES (include, but not limited to):

• Understand growth strategy, goals, commitments, policies, and pain points of assigned region.
• Maintain relationships with drayage dispatch contacts and customer service reps at railroads.
• Responsible for daily load board management to ensure that loads are serviced properly and on time.
• Rail bill loads with correct pricing and routing information.
• Proactively identify potential issues and create appropriate solutions; escape as needed.
• Manage accessorials objectively while maximizing profit.
• Ensure receipts, invoices, and PODs are received from carriers in a timely manner.
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
• Understand market trends and industry standards.

ESSENTIAL SKILLS & CHARACTERISTICS:

• Entrepreneurial & competitive spirit, passion, self-motivation
• Strong negotiation skills – persuasiveness, aggressiveness, confidence
• Adaptability, multi-tasking ability, sense of urgency
• Effective communication skills
• Organization and attention to detail
• Confident decision-making skills
• Problem solving ability, issue resolution skills, proactive diligence
• Ability to remain calm in stressful situations

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.