Specialist, Logistics - 2nd Shift

RXO, Inc.; Passaic (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

RXO, a leading provider of transportation solutions, is seeking a Logistics Specialist for their 2nd shift. The role requires monitoring delivery activities, aiding drivers with issues, and managing customer interactions. Candidates should possess strong customer service skills and the ability to multitask effectively in a fast-paced environment.

Benefits

Health, dental and vision insurance

401(k) with company match

Life insurance and disability

Paid time off

Tuition reimbursement program

Qualifications

• 1 year of experience in a customer service role resolving issues.
• Ability to thrive under pressure while delivering solutions.

Responsibilities

• Maintain communication with customers and drivers.
• Assist with delivery issues and resolve complaints.
• Perform billing and data entry tasks.

Skills

Customer service skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

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Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role is: $19-20/hr.

As the Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days end
• Additional duties as requested
  
  
  

What you’ll need to excel:

At a minimum, you’ll need:

• 1 year of experience in a customer service role resolving issues and responding to customer requests
  
  
  

It’d be great if you also have:

• High school diploma or equivalent
• Experience in a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
  
  
  

This job requires the ability to:

• Able to lift up to 25 pounds
  
  
  

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program
  
  
  

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Freight and Package Transportation and Transportation, Logistics, Supply Chain and Storage

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