Specialist, Legal Operations (Contract Management)

For Hers; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Legal Operations Specialist to enhance contract management processes. This role focuses on optimizing contract lifecycles using the Ironclad CLM system, ensuring compliance, and providing training to stakeholders. Ideal candidates will have a strong background in legal operations, a knack for process improvement, and excellent analytical skills. Join a dynamic team that values diverse perspectives and is committed to redefining healthcare access. If you're passionate about making a difference in the legal field, this opportunity is perfect for you!

Benefits

Unlimited PTO

Comprehensive health benefits

401k with employer matching

Employee Stock Purchase Program

Offsite team retreats

Qualifications

• 3-5 years of experience in legal operations or contract management.
• Hands-on experience administering a CLM tool, preferably Ironclad.

Responsibilities

• Manage end-to-end contract lifecycle using Ironclad CLM.
• Identify opportunities to streamline and automate contract processes.

Skills

Contract Management

Process Improvement

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree

Paralegal Certificate

Legal Operations Certification

Tools

Ironclad CLM

Microsoft Office Suite

Google Suite

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is seeking a highly motivated and experienced Legal Operations Specialist to join our growing legal team. This role will be instrumental in optimizing our contract management processes, leveraging our Ironclad CLM system, and ensuring efficient and compliant contract lifecycles. The ideal candidate will have a strong understanding of legal operations best practices, significant hands-on experience with Ironclad, and a passion for process improvement. This role will primarily focus on the operational and administrative aspects of contract management, and will not involve direct contract review or redlining.

You Will:

• Ironclad CLM Administration: Serve as an administrator for our Ironclad CLM system, including user management, workflow configuration, template creation and maintenance, reporting, and system updates.

• Contract Process Management: Manage the end-to-end contract lifecycle, from request intake and drafting to negotiation, execution, and post-execution management. This includes:

  • Facilitating the contract process within Ironclad.

  • Tracking contract progress and key milestones.

  • Ensuring timely completion of tasks and approvals.

• Process Improvement: Identify opportunities to streamline and automate contract processes, leveraging Ironclad's features and integrations.

• Training & Support: Provide training and support to internal stakeholders on the use of Ironclad and contract management best practices.

• Reporting & Analytics: Develop and maintain reports and dashboards to track key contract metrics, identify trends, and provide insights to the legal team and business stakeholders.

• Compliance & Audit: Ensure compliance with internal contract policies and procedures, as well as relevant regulations. Support internal and external audits related to contracts.

• Vendor Management: May be involved in vendor onboarding and management processes related to legal services or technology.

Special Projects: Contribute to other legal operations projects as needed, such as implementing new technologies, assisting with e-billing tasks, or improving other legal processes.

You Have:

• Bachelor's degree required; paralegal certificate or legal operations certification a plus.

• 3-5 years of experience in legal operations, contract management, or a related field.

• Demonstrable, hands-on experience administering a CLM tool is essential. Ironclad administrator experience preferred.

• Strong understanding of contract lifecycle management principles.

• Excellent analytical, problem-solving, and process improvement skills.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Proficiency in Microsoft Office Suite and Google Suite.

• Experience with other CLM systems or legal technology a plus.

• Ability to work independently and as part of a team.

• Detail-oriented and highly organized.

Our Benefits:

• Competitive salary & equity compensation for full-time roles.

• Unlimited PTO, company holidays, and quarterly mental health days.

• Comprehensive health benefits including medical, dental & vision, and parental leave.

• Employee Stock Purchase Program (ESPP).

• 401k benefits with employer matching contribution.

• Offsite team retreats.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.