Specialist, Learning & Development - (Contract - Hybrid)

Frontier Airlines; Denver (CO); Hybrid; USD 34,000 - 40,000; Part time

Job summary

Frontier Airlines seeks an experienced Specialist, Learning & Development to design, implement, and administer training for a strong customer service culture. You will host new hire orientation, manage onboarding content, and collaborate with HR to address skill gaps.

This independent contractor role works in a hybrid setting, with in‑office presence up to 4 days a week. The position requires strong communication, instructional skills, and proficiency with LMS tools, PowerPoint, and Excel, plus

Qualifications

• Associates or Bachelor's degree preferred; high school diploma accepted.
• Previous HR experience with a focus on learning and development preferred.
• Experience in creating training content and LMS experience is desirable.
• Ability to design and implement instructor‑led, virtual, and self‑paced trainings.

Responsibilities

• Design and deliver learning experiences to meet objectives and standards.
• Coordinate new hire orientation and onboarding content with SMEs.
• Champion customer service culture through targeted training initiatives.
• Serve as a central point of contact for HR/employee learning resources.
• Manage the Learning Management System to monitor compliance.
• Collaborate with HR and L&D to assess training needs and gap gaps.
• Lead special projects and ensure standardization of training.

Skills

Learning & Development

Training content creation

LMS management

HR experience

Project coordination

Education

Associate or Bachelor's degree preferred

High school diploma required

Tools

PowerPoint

Excel

Database/spreadsheet tools

Job description

What Will You Be Doing?

The Specialist, Learning & Development is responsible for developing, implementing, and administering high-quality, impactful training programs and materials for the Company. As part of their responsibilities, this role will host our new hire orientation program, onboarding course, and work diligently to keep the content fresh and engaging. They’ll also help manage the HR training activities throughout the organization with a specific focus on developing and implementing training that supports a strong customer service culture aligned with the company’s mission and core values.

The work schedule for this role is designated as hybrid, and will be in-office up to 4 days a week

Essential Functions

• Design, develop, coordinate, and deliver high-quality learning experiences that support organizational objectives and training standards through instructor‑led, virtual, self‑paced, and multimedia-based learning solutions.
• Coordinate and deliver the new hire orientation experience to ensure content remains relevant, engaging, and aligned with organizational objectives. Facilitate orientation sessions for all new employees and partner with subject matter experts for various orientation topics.
• Be a champion for the company’s customer service culture, identifying opportunities to strengthen the culture and customer service orientation of employees and contractors through targeted training initiatives.
• Act as a centralized point of contact for questions related to HR/employee learning and development resources.
• Manage the Learning Management System (LMS) for the company to monitor compliance and organizational hierarchy.
• Collaborate with HR Business Partners and the Manager of Learning & Development to evaluate organizational training needs and develop or source learning solutions that effectively address identified skill and knowledge gaps.

Other Functions

• Manage special projects and committees as needed.
• Act as a liaison for training to ensure standardization and consistency within the company.
• Serve as an internal training consultant for company.

Qualifications

• Associates or Bachelor’s degree preferred; high school diploma required
• Previous human resources experience strongly preferred, with a focus on learning & development
• Experience in training content creation strongly preferred
• Previous experience with Learning Management Systems strongly preferred

Knowledge, Skills And Abilities

• Competent in interpersonal communications, collaboration, critical‑thinking and problem solving
• Moderate to advanced computer application “user” skills such as database, spreadsheet applications and PowerPoint presentations
• Strong oral, written and presentation communication skills
• Proven ability in the development and implementation of training solutions
• Ability to effectively manage multiple, concurrent projects and priorities
• Ability to demonstrate strong instructional and facilitation skills
• Proven ability to communicate clearly with persons in all levels of the organization (written and verbal) regardless of the message
• Self‑directed and independent work habits

Equipment Operated

• Standard office equipment, including PC, copier, fax machine, printer
• LCD, visual/audio training equipment

Work Environment

• Typical office environment, adequately heated and cooled
• Standard office hours, but may require occasional early mornings or weekend work
• May require some overnight travel

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Positions Supervised

• None

This is an independent contractor role

Hourly - $25.00 - $29.00

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affir... (full paragraph omitted for brevity)

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.