Specialist, IT Infrastructure

Celestica; Charlotte (NC); Remote; USD 71,000 - 95,000; Full time

Job summary

A leading technology solutions provider is seeking a Specialist in IT Infrastructure - Network Support to enhance the operating environment and security of the infrastructure. This remote role involves responsibilities such as technical support, network performance monitoring, and project leadership. Ideal candidates have a Bachelor's degree, relevant certifications, and 4-6 years of experience in a similar role.

Qualifications

• 4 to 6 years of relevant experience in IT Infrastructure.
• Experience handling network security issues like viruses and malware.
• Advanced knowledge of end-point security management tools.

Responsibilities

• Install, maintain, upgrade, and improve IT infrastructure.
• Provide technical support and perform maintenance tasks.
• Lead projects and manage external service providers.

Skills

Customer service orientation

Analytical skills

Troubleshooting skills

Leadership skills

Communication skills

Project planning

Education

Bachelor's Degree in related field

Vendor Certifications preferred

Tools

Windows OS

Linux

Networking tools

Job description

Overview

Req ID: 128690

Region: Americas

Country: USA

State/Province: New Hampshire

City: Remote Employee US

Summary

The Specialist, IT Infrastructure - Network Support will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and upkeeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Responsibilities

• Participates in the development of an effective network design and strategy
• Provide technical support and perform maintenance
• Provides technical guidance to customers and departmental staff on network issues
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Provides network troubleshooting and effective solutions to network problems while minimizing downtime
• Installing and configuring network equipment to update or fix hardware or software issues
• Monitoring computer systems to improve network performance for computer systems and networks
• Lead projects and change management initiatives
• Manages external service providers and vendors
• Configure, maintain, and troubleshoot Internet Proxy to ensure secure and optimized internet access
• Configure, maintain, and troubleshoot VPN to enable secure remote connectivity to internal resources
• Administer and manage application control policies, application controls, and endpoint security configurations to strengthen cybersecurity posture

Knowledge/Skills/Competencies

• Strong customer service orientation
• Strong analytical, troubleshooting and problem solving skills
• Good communication (both oral and written) and documentation skills
• Good leadership and teamwork skills
• Negotiation and conflict resolution skills
• Good ability to plan projects and tasks
• Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and preparing business cases
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful
• Fundamental knowledge of networking concepts
• Fundamental knowledge of ITIL 4 Foundation
• Advanced knowledge of infrastructure service management & diagnostic tools and processes
• Advanced knowledge of end-point security management tools and processes
• Experience handling network security issues (viruses, malware, social engineering)
• Understanding of IT Infrastructure asset lifecycle management
• Plus: Understanding of NIST CSF and 800-171

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 4 to 6 years of relevant experience in a similar role or industry.

Typical Education

• Bachelor's Degree in related field
• Vendor Certifications preferred: CompTIA Security+ or Network+, CheckPoint or FortiGate Firewall, Cisco CCNA or CCNP, Fortinet Certified Professional or Solution Specialist.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. This is a remote position located in the US. $71,370- $94,574.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

This location is a US ITAR facility and these positions will involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed.