Specialist, IT

One&Only Resorts; Big Sky (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Program Participation

Paid Time Off

Subsidized Housing

Ski/Fitness Pass

Complimentary Transportation

Complimentary Meals

On-Property Discounts

Travel Discounts

Job summary

One&Only Moonlight Basin in Montana is seeking a Specialist, IT to provide comprehensive technical support to resort users. You will respond to inquiries, troubleshoot hardware, software, network and peripheral issues, and ensure services meet operating standards.

You will maintain records, escalate complex problems, assist with IT infrastructure, and help develop training materials. Flexible, customer-focused, and collaborative, you will support the resort's goal of delivering seamless guest

Qualifications

• Minimum 1 year IT Technician experience.
• Hotel/resort experience is a plus.
• Strong knowledge of hardware, software, peripherals, OS, and basic network troubleshooting.
• Excellent verbal and written communication skills.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Install, configure, maintain hardware/software and peripherals.
• Monitor daily system performance and reliability.
• Maintain records of IT activities and issues.
• Respond to user inquiries and resolve issues efficiently.
• Escalate major hardware, software, network or system issues.
• Prepare IT equipment for new employees and install necessary software.
• Develop user guides and training materials for colleagues.
• Assist IT leadership with administration of network and TV systems.

Skills

IT Support

Hardware Troubleshooting

Operating Systems

Network Troubleshooting

Technical Documentation

Training

Flexible Hours

Job description

( 20894 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Specialist, IT will provide comprehensive technical support to IT system users throughout the Resort. They will respond to user inquiries, troubleshooting hardware, software, network, and peripheral-related issues. They must ensure all IT services are delivered in accordance with the standards of operation, policies, and procedures.

Key Duties & Responsibilities

• Install, configure, maintain, and perform minor repairs on computer hardware, software, and peripheral equipment
• Monitor the daily performance, functionality, and integrity of computer systems to ensure reliable operation
• Maintain accurate records of daily data communication activities, system installations, technical issues, troubleshooting actions, and other IT activities
• Respond to user inquiries regarding IT hardware, software, applications, and systems functionality, ensuring issues are resolved efficiently with minimal disruption
• Diagnose technical issues by reviewing technical manuals, consulting with users, and utilizing diagnostic tools
• Escalate major hardware, software, network, or system issues, as well as defective equipment, to the appropriate vendors, technicians, or support providers
• Consult with departments to identify technology requirements, recommending appropriate solutions for new systems, enhancements, and modifications
• Prepare IT equipment for new employee use, including the proper installation of cabling, systems, applications, and related software
• Develop user guides and training materials, and provide training to colleagues on proper use
• Support the resort's systems function by following appropriate procedures to maintain their operating effectiveness, security, reliability, and integrity
• Assist the IT leadership team with the administration, maintenance, and documentation of the Resort's IT infrastructure, including computer networks, telephone systems, and TV networks
• Perform additional responsibilities as assigned by the Assistant Manager, IT or other members of management

Skills, Experience, & Educational Requirements

• A minimum of 1 year of experience as an IT Technician or in a related role
• Previous experience working within a hotel or resort environment is an advantage
• Strong knowledge of computer hardware, software, peripherals, operating systems, and basic network troubleshooting
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to users with varying levels of knowledge
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues
• Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

• Medical Insurance: 80% Employer-Covered ( Full-Time, Year-Round Only )
• Dental, Vision, and Life Insurance: 100% Employer-Covered ( Full-Time, Year-Round Only )
• 401(k) Program Participation: 4% Employer Match ( Full-Time, Year-Round Only )
• 25 Days of Paid Time Off ( Full-Time, Year-Round Only )
• Subsidized Colleague Housing
• Winter Season Pass Program: Ski Pass or Fitness Pass ( Subject to Availability )
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail
• Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.