Specialist - International Private Banking

Central Pacific Bank; Honolulu (HI); On-site; USD 65,000 - 95,000; Full time

Job summary

Central Pacific Bank is seeking a client-focused banking professional to assist in managing a portfolio of high-value clients, supporting loan and deposit activities and cross-selling banking products.

The role requires strong communication, teamwork, and a proactive attitude, with responsibilities spanning documentation, account openings, waivers, and client inquiries. Prior exposure to mortgage-related processes and regulatory awareness is beneficial.

Qualifications

• Clear verbal and written communication.
• Ability to interact with high-value clients professionally.
• Attention to detail in banking documentation and processes.

Responsibilities

• Assist wealth management team with maintaining and servicing deposit relationships.
• Assist loan requests from initiation to closing, including documentation and follow-up.
• Process deposits, wires, and related banking transactions.
• Generate referrals for banking products and services.
• Support the International Banking Officer in sales and service functions.

Skills

Communication skills

Customer service

Team player

Self-starter

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

Position Function

Assists in managing and growing a portfolio of high-valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Assist in maintaining all client information. Serves as a liaison throughout the bank facilitating the delivery of financial products and services and cross marketing a full range of banking, trust, and investment services. Directly provide banking and operational support for clients. This role encompasses initial reception and/or prospecting, information gathering, analyzing, profiling, documenting, closing, follow-up service, and various reporting requirements. This position is client intensive and it requires that the candidate be entirely comfortable in interacting with high-value clients of the Bank. Being a self-starter and a team player is a must. Additionally, this position may involve handling incoming calls and emails from internal and external customers according to established Call Center standards, ensuring professional communication and appropriate follow-up actions. Supports opening new accounts, processing CD renewals, issuing cashier's checks, preparing wire transactions, and assisting with loan applications. This role also involves discussing and interacting with customers to support the International Banking Officer in sales and service functions.

Position Function

Assists in managing and growing a portfolio of high-valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Assist in maintaining all client information. Serves as a liaison throughout the bank facilitating the delivery of financial products and services and cross marketing a full range of banking, trust, and investment services. Directly provide banking and operational support for clients. This role encompasses initial reception and/or prospecting, information gathering, analyzing, profiling, documenting, closing, follow-up service, and various reporting requirements. This position is client intensive and it requires that the candidate be entirely comfortable in interacting with high-value clients of the Bank. Being a self-starter and a team player is a must. Additionally, this position may involve handling incoming calls and emails from internal and external customers according to established Call Center standards, ensuring professional communication and appropriate follow-up actions. Supports opening new accounts, processing CD renewals, issuing cashier's checks, preparing wire transactions, and assisting with loan applications. This role also involves discussing and interacting with customers to support the International Banking Officer in sales and service functions.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities

• Assist the assigned wealth management team to maintain, expand, and service deposit relationships of assigned existing high-value clientele, as well as responding to inquiries from new clientele, under supervision and training.
• Assist with loan requests from initiation to closing, including prospecting, information gathering, analyzing, profiling, closing, ticklers, management of portfolios, timely identification of upcoming renewals, and follow up, under supervision and guidance.
• Assist in deposit servicing, ensures opening deposit accounts and related products and services are opened in a timely manner; receive and ensures deposits, withdrawals, wire transfers, and funds transfers are processed; approving checks, processing of wires, travelers checks, cashier's checks, foreign currency requests; assist in monitoring of overdrafts.
• Generate referrals for various banking products and services, both in the business and retail areas.
• Responsible for deposit, loan, and related product and services documentation audit.
• Assists in developing and implementing marketing strategies for the client base incorporating appropriate Bank Personnel.
• Serve as a backup for other administrative/operational duties and assists in special projects, miscellaneous responsibilities, and other duties as assigned.

• Liaison between clients, officers, and Bank departments in researching/responding to requests for information, researching, and resolving problems.
• Responsible for ensuring missing and incomplete reports for the team are updated in a timely manner.
• Serve as a backup for other administrative/operational duties and assist in special projects, miscellaneous responsibilities, and other duties as assigned.
• Contribute to achieving a satisfactory rating on audits.
• Responds reactively and proactively to all financial needs, expanding client profitability and generating new revenues throughout the sale of credit, deposit, trust, and investment products and services.
• Refers clients to other specialists through the company, as appropriate.
• Seeks referrals from existing clients and outside professional relationships.
• Represents the Bank in civic and community events with emphasis on CRA qualifying activities.
• Responsible for compiling accurate loan, deposit, time deposit, and other various reports in a timely manner.

Minimum Qualifications

Education

• High School Diploma or GED equivalency required.
• Bachelor’s Degree from an accredited 4-year university in Business Administration or related field preferred.

Experience

• 6+ months of experience in Commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience).
• Experience in Loan documentation, rules, and regulations preferred.

Experience

• 2+ years of experience in Commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience).
• Experience in Loan documentation, rules, and regulations preferred.

License/Certification

• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO) required.

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.