Specialist-Information Services Intermediate

Indiana University Health; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Indiana University Health is seeking a Specialist in Information Services Intermediate to provide exceptional customer service and technical support. This role requires strong IT skills, including troubleshooting and effective communication, with opportunities for professional growth. Candidates should have a High School Diploma, with a Bachelor's preferred, and 2-4 years of relevant experience.

Qualifications

• 2-4 years of Service Desk experience required.
• A+ Certification preferred.
• Experience with technical support for desktops and mobile devices.

Responsibilities

• Provide excellent customer service and resolve issues efficiently.
• Manage multiple tasks and demonstrate reliability.
• Collaborate effectively with team members.

Skills

Customer Service

Problem Solving

Communication

Time Management

IT Skills

Education

High School Diploma

Bachelor's Degree

Tools

SCCM

Intune

Windows

macOS

Linux

Job description

Specialist-Information Services Intermediate

Join to apply for the Specialist-Information Services Intermediate role at Indiana University Health.

Overview

Indiana University Health is committed to transforming healthcare through quality, innovation, and education, aiming to make Indiana one of the nation's healthiest states. We seek team members inspired by meaningful work and a dedication to excellence.

Position Details

This role involves onsite work in Indianapolis, Indiana.

Key Responsibilities and Qualifications:

• Provide excellent customer service by handling inquiries and resolving issues efficiently with strong communication skills.
• Manage multiple tasks with effective time management.
• Demonstrate reliability and dependability in meeting deadlines and commitments.
• Be proactive and detail-oriented, identifying potential issues early.
• Work independently with self-motivation and initiative.
• Collaborate effectively with team members and value feedback.
• Possess IT skills, troubleshooting hardware and software, with A+ certification or similar.
• Show a strong work ethic and problem-solving skills, analyzing complex issues and developing solutions.
• Ideal candidates are early to mid-career professionals seeking growth opportunities.

Desired Experience:

• Technical support for desktops, laptops, and mobile devices.
• Proficiency with Windows, macOS, and Linux OS.
• Basic network troubleshooting and configuration.
• Experience with software deployment tools like SCCM or Intune.
• Knowledge of security practices, data encryption, and firewalls.
• Technical documentation skills.
• Team collaboration in IT environments.
• Customer service excellence.
• Experience with multi-application environments and databases is a plus.

Requirements:

• High School Diploma required; Bachelor's preferred.
• 2-4 years of Service Desk experience required.
• A+ Certification preferred.
• Previous phone support experience required.
• Ability to work any shift or day as needed.

We value diversity and are an equal opportunity employer. Reasonable accommodations are available for individuals with disabilities. Please contact us to request accommodations.