Specialist II, IT Implementation Support - Implementation Consultant

AMN Healthcare; United States; On-site; USD 47,000 - 56,000; Full time

Job summary

AMN Healthcare is seeking a Specialist II in IT Implementation Support to facilitate the onboarding of customers and optimize service projects. This role involves significant travel, strong customer interaction, and analytical skills to enhance operational efficiency. The ideal candidate has a robust background in customer service and project management.

Qualifications

• Experience in customer, implementation or administrative support.
• Minimum of 5-7 years of work experience.
• Ability to operate standard office equipment.

Responsibilities

• Serve as a point of contact for customers during implementation.
• Analyze processes to optimize efficiency.
• Prepare reports on account status for service projects.

Skills

Excellent communication skills

Strong organizational skills

Digital literacy

Education

High School Diploma/GED plus 5-7 years of work experience

Tools

Sales Force platform

Excel

Word

Job description

Specialist II, IT Implementation Support - Implementation Consultant

Join to apply for the Specialist II, IT Implementation Support - Implementation Consultant role at AMN Healthcare

Specialist II, IT Implementation Support - Implementation Consultant

Join to apply for the Specialist II, IT Implementation Support - Implementation Consultant role at AMN Healthcare

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Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare? Because You Deserve the Best:

• Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
• SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
• Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare? Because You Deserve the Best:

• Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
• SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
• Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time

Job Summary

The IT Implementation Support will serve as a primary contact for our customers during the onboarding and service experiences. The position will report directly to the Implementation Manager. The Consultant will work directly with Language Services customers and internal Account Managers to ensure a smooth implementation consistent with a project plan. Service projects will also require collaboration with customers and Account Managers.

**Travel is 70%-75%, 3/4 weeks a month.

** Proximity to an airport is required

Job Responsibilities

• Serve as a point of contact for customers during an implementation or service project.
• Partner with Account Managers to participate in customer implementation calls.
• Analyze the current process to optimize and increase efficiency - To include but not limited to Capturing product feedback from the customer and working with Account Managers to resolve any open issues; Ad hoc processes as needed; Implementation experience.
• Prepare reports on account status for service projects.
• Clearly communicate the progress of all assigned projects.
• Serve as a resource specialist for customers.
• Point of knowledge for customer questions while working onsite.
• Provide customer support through various channels and report feedback appropriately.
• Other projects as assigned by the Manager.

Key Skills

• Excellent communication skills: written and verbal with internal and external customers
• Strong organizational skills and ability to meet deadlines
• Thorough, highly motivated, and able to work in a fast-paced environment
• Client leadership skills, integrity, and proven self-starter
• Digital literacy: Excel, Word, and fast adoption of the Sales Force platform

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 5-7 years of work experience

Additional Experience

• Prior experience in customer, implementation or administrative support

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.
• Team members must have a valid drivers license and be able to rent vehicles at each project location.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$47,500 - $56,000 Salary

Final pay rate is dependent on experience, training, education, and location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Information Services and Technology, Information and Internet

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