Specialist II - Floating Teller

Atlantic Union Bank; Lexington (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

Atlantic Union Bank in Virginia is seeking a branch associate to provide exceptional customer service while handling cash and transactions. You will support sales goals, maintain accurate cash balances, and learn about bank products to assist customers across channels.

The role requires a high school diploma, cash handling and customer service experience, and the ability to adapt to changing digital tools. Training is provided and benefits are included where eligible.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Identify risk and escalate concerns through proper channels.
• Develop and maintain knowledge of bank products and services across lines of business.
• Ability to learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Cash handling

Customer service

Communication skills

Proficient computer skills

Education

High school diploma or equivalent

Job description

This position is responsible for providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience

• Perform basic customer and cash transactions
• Balance cash each day

• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures

• Identify risk and escalated concerns through proper channels
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to changing digital channels
• Other duties as assigned

Organizational Relationship

This position is supervised by the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous cash handling experience preferred
• Previous customer service experience required

Knowledge & Skills

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.