Customer Experience Teller & Referrals Champion

Atlantic Union Bank; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlantic Union Bank in Norfolk, VA is seeking a diligent teller to provide exceptional customer service, process transactions accurately, and support branch sales goals.

You will balance cash daily, handle basic cash and customer transactions, identify referral opportunities, and stay compliant with bank policies and BSA/AML regulations while adapting to digital channels.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.
• Excellent customer service and communication skills.
• Able to stand for extended periods and lift up to 30 pounds.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to laws and regulations governing bank operations (BSA/AML).
• Identify risk and escalation concerns through proper channels.
• Develop knowledge of bank products and services.
• Learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Excellent customer service

Oral communication

Written communication

Sound business judgment

Computer skills

Multi-tasking

Adaptability

Physical stamina

Education

High school diploma or equivalent

Job description

Description

This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience


• Perform basic customer and cash transactions


• Balance cash each day


• Identify referral opportunities to contribute to branch goals


• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures


• Identify risk and escalate concerns through proper channels


• Develop and maintain knowledge of bank products, services, including other lines of business


• Ability to learn and adapt to changing digital channels


• Other duties as assigned

Organizational Relationship

This position is supervised by the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required


• Previous cash handling experience preferred


• Previous customer service experience required

Knowledge & Skills

• Excellent customer service skills


• Excellent oral and written communication skills


• Ability to exercise sound business judgment


• Proficient computer skills


• Ability to handle multiple tasks with attention to details


• Flexible, able to adapt to change


• Shifts may vary for each position offering, depending on business need


• Able to stand for extended periods of time and lift objects up to 30 pounds

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.