Specialist I, Patient Financial Services

Memorial Sloan; New York (NY); Hybrid; USD 37,000 - 55,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center in New York City is seeking a Patient Financial Services Specialist to support access to care by coordinating insurance verification, authorizations, and financial guidance. The role emphasizes collaboration with clinical teams and insurance carriers to ensure accurate reimbursement and compassionate service across MSK's care teams.

The Specialist I will counsel patients, obtain referrals and pre-certifications, and stay current on guidelines while

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently and make sound decisions regarding financial clearance.
• Experience in patient service or customer service, with empathy and professionalism.
• Proven ability to manage pre-certification or insurance related administrative tasks.
• Familiarity with medical insurance carriers and coverage requirements.

Responsibilities

• Collaborate with patients, clinical teams and insurance carriers to secure access and proper reimbursement.
• Counsel patients before appointments and obtain referrals, authorizations, and documents.
• Obtain pre-certification from insurers per plan requirements.
• Stay current on insurance guidelines and share updates with leadership.
• Identify trends in reimbursement patterns and report them.
• Communicate authorization outcomes to staff.
• Explain coverage, responsibilities, and payment options to patients.
• Provide timely updates to clinical teams during authorization.
• Educate staff on insurance coverage and financial responsibilities.
• Work autonomously while maintaining strong internal partnerships.

Skills

Communication

Independence

Customer service

Empathy

Insurance knowledge

Job description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK:

Patient Financial Services Specialist (hybrid New York City, NY)

At Memorial Sloan Kettering Cancer Center, our mission is ending cancer for life. As a Specialist I in Patient Financial Services, you will help patients maintain access to care by coordinating insurance verification, authorizations, financial guidance, and accurate information while supporting optimal reimbursement and compassionate service across MSK's care teams.

Role Overview

• Collaborate with patients, clinical teams, administrative staff, and insurance carriers to support continued access to care and appropriate reimbursement for services.

• Counsel patients before their first appointment and obtain required referrals, authorizations, and supporting documentation.

• Obtain pre-certification from insurance carriers in alignment with each plan's requirements.

• Maintain current knowledge of insurance guidelines and communicate updates to leadership.

• Identify and report trends or changes in reimbursement patterns.

• Communicate authorization outcomes to clinical and administrative staff.

• Explain insurance coverage and requirements, payment responsibilities, and available financial options to patients.

• Provide timely updates to clinical teams throughout the authorization process.

• Educate clinical staff on patients' insurance coverage and financial responsibilities.

• Work autonomously while maintaining strong partnership with internal stakeholders.

Key Qualifications

• Strong written and verbal communication skills.

• Ability to work independently and make sound decisions regarding financial clearance.

• Experience in patient service or customer service, with the ability to communicate financial concerns and coverage limitations with empathy and professionalism.

• Proven ability to manage pre-certification or insurance related administrative tasks.

• Familiarity with medical insurance carriers and coverage requirements.

Core Skills

• Growth minded, actively seeking opportunities for continuous development.

• Effective communicator, comfortable speaking with people at all levels of the organization including patients, physicians, care team members, and insurance carriers.

• Results oriented, adaptable, and energized by challenges.

• Self-motivated and capable of autonomous work.

Additional Information:

• Training Schedule: Monday through Friday, flexible within these hours 7:30 AM to 5:00 PM EST. During training, you will primarily work onsite in New York City.

• Regular Schedule After Training: This is a hybrid position requiring onsite work 3-4 days per week with flexibility to be assigned to various MSK mid‑town sites and rotating Saturday shift.

• Onsite days: 9:00 AM - 5:00 PM EST

• Remote days: 11:00 AM - 7:00 PM EST

• Saturday rotation: 8:00 AM - 4:00 PM EST approximately every 5 weeks

• Location: Hybrid role with regular onsite attendance required 3-4 days per week at MSK mid‑town sites; 53rd St, 1275 York Ave, Koch, BAIC, Kimmel

• Reporting to: Supervisor, Patient Financial Services

Helpful Links

• Compensation Philosophy

• Benefits

Pay Range: $26.77 - $40.05FSLA Status: Non-Exempt

Closing

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.