Specialist I, Partnership Support

Grow Therapy; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A mental health technology company is seeking a Specialist I in Partnership Support to provide top-notch assistance to clinicians and clients. This full-time role requires customer support experience, especially in healthcare, and involves handling inquiries via calls, chats, and emails. The ideal candidate will be empathetic, detail-oriented, and able to thrive in a fast-paced environment, accommodating flexible working hours.

Benefits

Comprehensive Health Coverage

Parental Leave & Family Support

401(k) program and equity opportunities

Home office support stipends

Flexible PTO and paid holidays

Annual stipends for personal development

Wellness app memberships

Pet insurance discounts

Qualifications

• Minimum 2 years of customer support experience, healthcare billing is a plus.
• At least 1 year providing support via phone, chat, and email.
• Ability to adapt to a fast-paced and changing environment.

Responsibilities

• Answer live calls, chats, and emails from clinicians and clients.
• Collaborate with Customer Operations to resolve issues.
• Work with engineering teams to solve bugs and billing problems.

Skills

Customer support experience

Health insurance knowledge

Multitasking abilities

Empathy

Technical understanding

Job description

Overview

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity

We are looking for a Specialist I, Partnership Support to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager. This position requires a work shift of Monday-Friday, 12pm-9pm EST.

What You’ll Be Doing

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your manager to discuss QA, accept feedback and improve communications

You’ll Be a Good Fit If

• You are able to work Monday-Friday, 12pm-9pm EST.
• You have at least 2 years of experience in customer support (healthcare billing a plus).
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

Role Details

Employment Type: Full Time, Non-Exempt

Base Compensation: The base compensation range for this position is $21.63 - $23.08 USD per hour.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends for therapy and personal & professional growth.
• Mental & Physical Health Support: Flexible hours for self-care and memberships to wellness apps.
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Equal Opportunity

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.