Specialist I, Deployment

Payroc LLC; Des Plaines (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the payments industry is seeking a Specialist I in Deployment. This role involves ensuring the seamless delivery of terminal hardware and software by managing the QA process, troubleshooting issues, and overseeing inventory. The ideal candidate should have a solid technical background along with strong customer service skills to collaborate effectively with internal teams and external vendors.

Qualifications

• Working knowledge of relevant software and hardware operations.
• Experience with customer service practices.
• Familiarity with call tracking applications.

Responsibilities

• Overseeing the quality assurance (QA) process for terminal hardware and software.
• Managing terminal inventory assets and coordinating procurement.
• Troubleshooting hardware and software issues.

Skills

Customer service orientation

Problem solving

Attention to detail

Oral and written communication skills

Adaptability

Process analysis

Multitasking

Education

Related experience and training in troubleshooting and providing helpdesk support

Job description

Title
Specialist I, Deployment
Deployment, Install, & File Build

Reports to
Manager, Deployment & File Build

Position Overview

The Deployment Specialist plays a critical role in ensuring the seamless delivery and functionality of terminal hardware and software. This position is responsible for overseeing the quality assurance (QA) process, managing terminal inventory assets, and coordinating the procurement of packaging supplies. The Deployment Specialist serves as a subject matter expert in terminal applications and industry hardware, maintaining up-to-date knowledge to support troubleshooting, deployments, and enhancements. This role requires a detail-oriented and technically proficient individual capable of managing multiple priorities, collaborating with internal teams and external vendors, and delivering excellent service within defined service level agreements (SLAs).

Duties and Responsibilities

• Working knowledge in all Terminal software
• Troubleshoot download files as applicable
• Purchase order placement
• Hardware debit encryption
• FutureX device maintenance
• Diagnose and resolve technical hardware and software issues
• Maintain up to date knowledge of current terminals, pin pads, check readers, etc.
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons {check service, debit, EBT, gift cards, WEX, etc.
• Oversee the QC/QA process of daily deployments and file builds
• Act as Liaison with Third Party equipment vendor
• Other duties and responsibilities as directed by management

Qualifications

• Working knowledge of operations of relevant software, hardware and other related equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing helpdesk support
• Oral and written communication skills
• Customer service orientation
• Process analysis
• Problem solving, attention to detail, and decision-making skills
• Confidentiality
• Adaptability
• Ability to multitask

Travel Component

• N/A

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
• Ability to left over 40lbs
• Frequent interaction with team members, management, agents, and external partners to facilitate smooth operations and collaborations.

Job Classification

• Non-exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [e-mail]