Specialist, Human Resources

Bain & Company; Boston (MA); Hybrid; USD 67,000 - 81,000; Full time

Job summary

Bain & Company in Boston is seeking an HR/People Operations professional to support processes for the consulting staff, with a strong focus on service, detail, and communication. The role sits in a hybrid office model requiring in-office presence 3 days a week during onboarding and training.

You will manage transfers, externships, departures, promotions, LOA and accommodations, and contribute to data reporting in Workday while collaborating across Staffing, ER, and HR teams to deliver a

Qualifications

• Bachelor's degree or equivalent combination of education, training and/or experience is required
• 2-4 years of HR, People Operations, or related experience; experience in a professional services or consulting environment a plus
• Comprehensive knowledge of, and experience with Microsoft Word/Excel/PowerPoint is required; previous Workday and ServiceNow experience a bonus

Responsibilities

• Manage Boston transfer program for inbound and outbound transferees; communicates and enforces policies to both employees and Staffing team, ensures HR team meets key deadlines and deliverables, liaises with Global Mobility, coordinates inbound transfer onboarding, escalates tricky issues to supervisor and Global Mobility as needed, tracks transfer budget, completes all relevant paperwork and Workday/SNOW entry
• Lead the end-to-end externship process, serving as an advisor on policy interpretation and stakeholder support; provides resource support to externship candidates, oversees communications and documentation with employees and Staffing team, and partners closely with ER, Global Externship Program Managers, and Staffing to proactively resolve complex issues and drive a consistent, high-quality experience.
• Oversee departure process for AC2s and SACs, advise on policies and transition matters; lead annual departure meeting for ACs/SACs, manage exit interviews, administer departure bonuses and payouts, ensure accurate Workday processing and data integrity. Synthesize quarterly exit interview insights to identify themes and support continuous improvement.
• Support SAC promotion process in close partnership with Staffing; confirm promotion decisions, administer bonuses, prepare promotion documentation, advise on policy questions, and track acceptance while ensuring clear communication with the Staffing Team and Office Head.
• Lead medical LOA and accommodations process for AC2s and SACs; liaise with US Benefits team, support employees and communicate with Staffing team
• Lead the Offer to Return process for AC2s and SACs, serving as a key advisor on policies, partners closely with Staffing Team to diligence candidates and tracks acceptances. Liaise with HR Ops team to elevate billing and other concerns.
• Support AC2s and SACs through the performance support/watch process, partnering closely with Staffing to calibrate and confirm ratings, advise on process and policy, and engage directly with employees to provide clarity, guidance, and consistent experience throughout sensitive performance discussion
• Partners closely with HR and PM teams to maintain the integrity of the Consulting staff people movement list, ensuring timely and accurate updates related to employee movement; leads the monthly people’s list meeting and drives ongoing communication of people changes to key stakeholders to support business planning and operational decision-making.
• Maintains Consulting staff email distribution lists, ensuring accuracy and timely updates to support effective communication across the business.
• Support compensation cycles for ACs and SACs, coordinating process execution and ensuring accurate administration of compensation-related activities.
• Serves as a liaison among the Immigration team, employees, and internal stakeholders to help resolve visa-related issues efficiently and with appropriate escalation when needed.
• Produces Workday reporting and data analysis in response to business needs
• Contributes to special projects and broader team priorities, providing flexible, high-quality support as business needs evolve

Skills

HR/People Operations experience

Attention to detail

Communication skills

Multitasking / deadline management

Discretion / judgement

Problem-solving

Collaborative / service-oriented

In-office presence 3x a week

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Workday

ServiceNow

Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top

ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven

times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require

intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a

supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which

every individual can thrive professionally and personally.

WHERE YOU’LL FIT WITHIN THE TEAM

Provide support for employee processes and programs related to our consulting staff. The programs are important pieces of Bain’s employee value proposition, thus a focus on customer service, attention to detail and strong communication is critical in the execution of these programs. Teaming with other HR and PD colleagues will be core to the role.

Please note: Bain’s offices are operating on a hybrid model. It will be expected during onboarding and training this individual will be in office four days a week. Once trained, determined by the supervisor, the expectation will for our Human Resources team to be in office a minimum of three days a week.

WHAT YOU’LL DO

• Manage Boston transfer program for Boston office inbound and outbound transferees; communicates and enforces policies to both employees and Staffing team, ensures HR team meets key deadlines and deliverables, liaises with Global Mobility, coordinates inbound transfer onboarding, escalates tricky issues to supervisor and Global Mobility as needed, tracks transfer budget, completes all relevant paperwork and Workday/SNOW entry
• Lead the end-to-end externship process, serving as an advisor on policy interpretation and stakeholder support; provides resource support to externship candidates, oversees communications and documentation with employees and Staffing team, and partners closely with ER, Global Externship Program Managers, and Staffing to proactively resolve complex issues and drive a consistent, high-quality experience.
• Oversee departure process for AC2s and SACs, advise on policies and transition matters; lead annual departure meeting for ACs/SACs, manage exit interviews, administer departure bonuses and payouts, ensure accurate Workday processing and data integrity. Synthesize quarterly exit interview insights to identify themes and support continuous improvement.
• Support SAC promotion process in close partnership with Staffing; confirm promotion decisions, administer bonuses, prepare promotion documentation, advise on policy questions, and track acceptance while ensuring clear communication with the Staffing Team and Office Head.
• Lead medical LOA and accommodations process for AC2s and SACs; liaise with US Benefits team, support employees and communicate with Staffing team
• Lead the Offer to Return process for AC2s and SACs, serving as a key advisor on policies, partners closely with Staffing Team to diligence candidates and tracks acceptances. Liaise with HR Ops team to elevate billing and other concerns.
• Support AC2s and SACs through the performance support/watch process, partnering closely with Staffing to calibrate and confirm ratings, advise on process and policy, and engage directly with employees to provide clarity, guidance, and consistent experience throughout sensitive performance discussion
• Partners closely with HR and PM teams to maintain the integrity of the Consulting staff people movement list, ensuring timely and accurate updates related to employee movement; leads the monthly people’s list meeting and drives ongoing communication of people changes to key stakeholders to support business planning and operational decision-making.
• Maintains Consulting staff email distribution lists, ensuring accuracy and timely updates to support effective communication across the business.
• Support compensation cycles for ACs and SACs, coordinating process execution and ensuring accurate administration of compensation-related activities.
• Serves as a liaison among the Immigration team, employees, and internal stakeholders to help resolve visa-related issues efficiently and with appropriate escalation when needed.
• Produces Workday reporting and data analysis in response to business needs
• Contributes to special projects and broader team priorities, providing flexible, high-quality support as business needs evolve

ABOUT YOU

• Bachelor's degree or an equivalent combination of education, training and/or experience is required

• 2-4 years of HR, People Operations, or related experience; experience in a professional services or consulting environment a plus
• Comprehensive knowledge of, and experience with Microsoft Word/Excel/PowerPoint is required; previous Workday and ServiceNow experience a bonus

• Strong attention to detail and data integrity
• Excellent written and verbal communication skills
• Ability to manage multiple concurrent processes and deadlines independently
• Sound judgment and discretion when handling sensitive or confidential information
• Proactive problem-solving with appropriate escalation instincts
• Collaborative and service-oriented
• Required in-office presence minimum of 3x a week

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $67,000- $80,500 . Placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level
• Annual discretionary performance bonus
  • This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.