Specialist, HR Service Center

U.S. Bank; Minneapolis (MN); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Healthcare

Dental and vision

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking an HR Service Center Specialist to provide high-touch HR support to employees, retirees, managers, and partners on HR policies, payroll, and benefits.

The role involves handling inquiries via phone, chat, portal, and email, escalating complex issues, and researching root causes to improve the employee experience. The ideal candidate has 3+ years in HR operations and a degree in HR or Business, with strong communication and problem-solving skills.

Qualifications

• 3+ years of experience in HR operations, payroll, benefits, customer service, or related field.
• Associate’s or Bachelor’s degree in HR, Business, or equivalent experience.
• Experience with Workday or similar HRIS.
• Strong communication, problem-solving, and analytical skills.
• Ability to independently resolve complex issues and manage multiple priorities.
• Experience coaching or supporting peer development.
• Proficiency in Microsoft Office; bilingual skills a plus.

Responsibilities

• Providing high-touch HR support to employees, retirees, managers, and business partners on HR policies, payroll, and benefits questions and processes.
• Serving as an escalation point for complex and sensitive inquiries, managing urgent issues with professionalism, sound judgment, and confidentiality across phone, chat, portal, and email channels.
• Partnering with HR teams to research and resolve complex cases, identify root causes, and ensure timely, accurate outcomes, while proactively anticipating issues and improving the employee experience.
• Supporting Tier 1 agents through coaching, guidance, and knowledge sharing to enhance performance and ensure consistent service delivery.
• Communicating clearly and effectively, adapting approach to meet the needs of diverse customers and stakeholders.
• Utilizing HR systems, including ServiceNow case management tools and HRIS platforms such as Workday, to document, track, and resolve inquiries in alignment with service level expectations.
• Contributing to continuous improvement efforts by identifying trends and recommending process enhancements.

Skills

Customer service

Communication

Problem solving

Analytical skills

Education

HR/Business degree

Tools

Workday

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an HR Service Center Specialist who will be responsible for:

• Providing high-touch HR support to employees, retirees, managers, and business partners on HR policies, payroll, and benefits questions and processes.
• Serving as an escalation point for complex and sensitive inquiries, managing urgent issues with professionalism, sound judgment, and confidentiality across phone, chat, portal, and email channels.
• Partnering with HR teams to research and resolve complex cases, identify root causes, and ensure timely, accurate outcomes, while proactively anticipating issues and improving the employee experience.
• Supporting Tier 1 agents through coaching, guidance, and knowledge sharing to enhance performance and ensure consistent service delivery.
• Communicating clearly and effectively, adapting approach to meet the needs of diverse customers and stakeholders.
• Utilizing HR systems, including ServiceNow case management tools and HRIS platforms such as Workday, to document, track, and resolve inquiries in alignment with service level expectations.
• Contributing to continuous improvement efforts by identifying trends and recommending process enhancements.
• Meeting onsite expectations by working in the office more than 60% of the time each month (full working days).

Basic Qualifications

• 3+ years of experience in HR operations, payroll, benefits, customer service, or related field
• Associate’s or Bachelor’s degree in HR, Business, or equivalent experience

Preferred Qualifications

• HR Service Center or Operations experience; familiarity with Workday or similar HRIS
• Strong communication, problem-solving, and analytical skills
• Ability to independently resolve complex issues and manage multiple priorities
• Experience coaching or supporting peer development
• Proficiency in Microsoft Office; bilingual skills a plus

Location Expectations

The work shift is Monday-Friday 9:30-6:00 PM CST

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.