Specialist, Help Me Grow

United Way Worldwide; Orlando (FL); Hybrid; USD 36,000 - 60,000; Full time

Job summary

United Way Worldwide is seeking a program outreach professional in Orlando to promote Help Me Grow through community, family, physician, and partner outreach. You will plan events, engage families, and market services to healthcare providers.

You will also manage HMG Florida social media, maintain program records, and participate in quarterly trainings with the State Coordinating Office to ensure grant compliance and program impact.

Qualifications

• High School diploma or equivalent required.
• One year of experience in nonprofit, social services, health education or community health initiatives preferred.
• Valid Driver License required.
• Public speaking experience preferred.
• Intermediate experience with Microsoft Office required.
• Customer service skills and experience required.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and oral, required.
• Ability to pass a level II background screening.
• Bilingual is a plus.

Responsibilities

• Plan, coordinate, facilitate, and participate in Help Me Grow outreach, educational, and awareness activities to increase program visibility and community engagement.
• Conduct family outreach activities and represent Help Me Grow at community events, meetings, and networking opportunities.
• Identify, engage, and market Help Me Grow (HMG) services to physicians and other child healthcare providers to build outreach and partnership opportunities.
• Represent and increase awareness of HMG services at interagency networking meetings with other community organizations.
• Manage and create content for the Help Me Grow Florida (HMGF) social media accounts.
• Develop and maintain knowledge of local early childhood, developmental, behavioral health, and family support resources.
• Complete developmental screening, care coordination, referral support, and family navigation services to provide direct assistance to children and families as needed.
• Maintain detailed, accurate and timely records of program data using required case management systems and databases.
• Participate in quarterly affiliate team collaboration meetings to gain updates and training from the HMGF State Coordinating Office as required.
• Meet all grant requirements and expectations.
• Inventory and coordinate distribution of HMG equipment and supplies.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

Skills

Communication skills

Public speaking

Microsoft Office

Customer service

Multitasking

Independent work

Critical thinking

Organizational skills

Bilingual (a plus)

Job description

Promotes Help Me Grow through community, family, physician, and partner outreach. Increase program awareness through events, networking, and social media.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Plan, coordinate, facilitate, and participate in Help Me Grow outreach, educational, and awareness activities throughout the service area to increase program visibility and community engagement.
• Conduct family outreach activities and represent Help Me Grow at community events, meetings, and networking opportunities.
• Identify, engage, and market Help Me Grow (HMG) services to physicians and other child healthcare providers to build and strengthen outreach and partnership opportunities.
• Represent and increase awareness of HMG services at interagency networking meetings with other community organizations.
• Manage and create content for the Help Me Grow Florida (HMGF) social media accounts.
• Develop and maintain knowledge of local early childhood, developmental, behavioral health, and family support resources.
• Complete developmental screening, care coordination, referral support, and family navigation services to provide direct assistance to children and families as needed.
• Maintain detailed, accurate and timely records of program data using required case management systems and databases.
• Participate in quarterly affiliate team collaboration meetings to gain updates and training from the Help Me Grow Florida (HMGF) State Coordinating Office as required.
• Meet all grant requirements and expectations.
• Inventory and coordinate distribution of HMG equipment and supplies.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

Job requirements include:

• High School diploma or equivalent required.
• One year of experience in nonprofit, social services, health education or community health initiatives preferred.
• Valid Driver License required.
• Public speaking experience preferred.
• Intermediate experience with Microsoft Office required.
• Customer service skills and experience required.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.
• Ability to pass a level II background screening.
• Bilingual is a plus.

COMPETENCY REQUIREMENTS

• Communications - Ability to communicate effectively.
• Business Ethics - Ability to work with integrity and ethics.
• Judgment - Ability to use sound judgement.
• Initiative - Ability to take initiative.
• Teamwork - Ability to work in a team environment.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

• Constantly remaining in a stationary position, often sitting or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Frequently traveling to the office or offsite location.
• Frequently lifting and moving of items weighing up to approximately 30 pounds.
• Frequently bending, stooping, or kneeling.

WORKING CONDITIONS

Working conditions include:

• Hybrid inside working environment.
• Occasional working in outdoor environment with high or low temperatures.
• Frequent early mornings, evenings, and weekend hours.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, Polk, and Seminole Counties.

CORE VALUES

• PASSION: Dive in – Create enthusiasm and inspire others.
• AUTHENTICITY: Be Real – Keep it honest and set the example.
• COLLABORATION: Live United – Work together and mobilize for change.
• EMPOWERMENT: Own it – Be courageous and make it happen.