Supervisor - Help Me Grow

Exceptional Parents Unlimited; Fresno (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Exceptional Parents Unlimited is seeking a Supervisor - Help Me Grow (HMG) to lead the implementation and expansion of HMG services across Merced County. The role collaborates with healthcare providers to ensure fidelity to the model, coordinate evaluation, and oversee data reporting while expanding access to community resources for families.

The Supervisor will manage centralized call center activities, referrals, training, and care coordination while ensuring HIPAA compliance and

Qualifications

• Bachelor’s degree in Child Development, Social Work, or a closely related field.
• Excellent written and verbal communication skills.
• Ability to make independent decisions within guidelines.
• Detail oriented with strong time management and ethics.
• Experience supervising staff and coordinating services for children.

Responsibilities

• Oversee and support case management staff with orientation and ongoing training.
• Coordinate data collection and reporting to meet program outcomes.
• Screen children for developmental delays using ASQ/ASQ:SE and review referrals.
• Manage referrals and liaise with local programs and providers.
• Maintain confidential client records per HIPAA.
• Work with partners to ensure services match families’ needs.

Skills

Communication skills

Decision making

Detail oriented

Time management

Ethics

Professional demeanor

Self-confidence

Adaptable

Education

Bachelor’s Degree in Child Development, Social Work or closely related field

Job description

Description

Job Summary:

The Supervisor - Help Me Grow (HMG) supports the implementation and expansion of the Help Me Grow system in Merced County. The Supervisor – HMG works collaboratively with other agencies, including healthcare providers, to coordinate expansion and implementation of services in a manner that supports fidelity to the model and maximizes use of existing resources. The Supervisor supports all aspects of HMG implementation including evaluation, quality improvement, and outcome data reporting. The Supervisor - HMG supports family access to general community and specialized services; oversees and supports staff functions including centralized call center activities, referral linkage, training, care coordination and overall general supervision of case management staff.

The Supervisor – HMG works closely with community providers and subcontractors to ensure that outreach and assigned responsibilities are carried out with fidelity to the model while maximizing the use of existing resources.

Essential Functions:

• Oversee and support case management staff by providing/coordinating their orientation and ongoing training; facilitating the resolution of issues they encounter that interfere with their ability to support families and to carry out the functions of their position; and to monitor their efforts to ensure that their work is achieving program outcomes.
• Work with Help Me Grow implementation partners to establish and implement procedures for collecting data that meet HMG reporting requirements in a manner that reflects the scope of HMG across Merced County and supports local improvement efforts.
• Screen children for developmental delays using the Ages and Stages Questionnaire/Ages and Stages Questionnaire: Social Emotional (ASQ/ASQ:SE) as needed, translate the results and review referral options with the parents. This may be accomplished via online ASQ/SE system.
• Manage the process and assignment of referrals and serve as a liaison between staff and local programs and providers.
• Screen children for developmental delays using the Ages and Stages Questionnaire/Ages and Stages Questionnaire: Social Emotional (ASQ/ASQ:SE) as needed, translating the results and review referral options with the parent. This may be accomplished via online ASQ/SE system.
• Accurately collect, complete, enter and/or submit all necessary program documentation and data information.
• Must work as part of a team to establish new service delivery, referral, and access patterns.
• Oversee HMG activities to ensure that families’ needs are matched with educationally and culturally appropriate services/providers.
• Review/analyze HMG referrals, data collection, reporting methods, and outcomes on a regular basis.
• Work closely with the Manager - PES to ensure data quality and accuracy, as well as develop any adaptations needed to ensure fidelity to the HMG model and ensure the contract targets are being met.
• Participate in Regional, State, and National HMG trainings/meetings.
• Provide assistance to other members of the team as needed, in order to ensure the smooth operation of the program/agency.
• Participate and facilitate multidisciplinary teams as appropriate and participate in team building activities.
• Accurately complete and submit all necessary data collection and program documentation, including time studies, as required, following established protocols.
• Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• The position requires the ability to meet with children/families in various locations in the community. To meet this expectation staff are required to have reliable transportation for local travel.
• Adhere to EPU standards, policies and procedures.
• EPU facility hours are Monday – Friday; 8:00 AM – 5:00 PM; however, this position ensures non-traditional work hours are made available to serve and support families, when warranted, based on family needs. Therefore, position hours may vary, which may include evening or weekends, depending upon the needs of the program and families we serve.
• Perform other duties as assigned by the Manager, Director and/or the President/Chief Executive Officer.

Requirements

Knowledge, Skill and Experience:

Education: Must have a Bachelor’s Degree in Child Development, Social Work or closely related field.

Skills: Must have strong communication skills, both written and verbal; able to make good, logical independent decisions within guidelines, accept responsibility; be detailed oriented, dependable, reliable, committed, highly motivated, and adaptable; have self-confidence, strong time management skills, professional code of ethics, professional demeanor; and take pride in producing a high-quality product.

Experience:

• 3+ years of experience providing care coordination services to children with special needs and their families.
• 2+ years of experience in supervising, motivating, and training staff in order to achieve program goals.
• 2+ years of experience working with infants and/or young children and their families connecting them to services and resources in the local area.
• Experience in the area of child development, developmental milestones and administer ASQ/ASQ:SE’s as needed, translating the results for the parents.
• Experience working with diverse parents of children with a wide variety of developmental difficulties.
• Experience in public speaking and presentation.
• Must be computer literate, knowledge of Microsoft Office products preferred.
• Must be able to developing, implementing, and maintaining quality assurance practices that support the accuracy of data collection at all levels, and the reporting of results, outcomes, and service quality.
• Knowledgeable of community resources available to families with young children; and a knowledge of service delivery systems and barriers.
• Good problem solving and communication skills. Must be able to work with families and engage in problem solving.
• Bi-lingual in Spanish or Hmong is a plus, but not required.
• Hold valid California Driver's license. Possess a good driving record with no serious violation for the past two-year period, and be able to provide proof of current automobile liability insurance.

Physical Demands:

Typical Working Condition:

Position works out of the EPU office located in the Merced area. The position requires the ability to sit and work on a computer for extended periods of time. Position requires fingering (fine dexterity), repetitive hand and wrist motions. Additionally working with children on the floor when necessary.

Equipment Used:

Computers, printers, telephones, and fax machines. May require operation of a motor vehicle for local travel.

Essential Physical Tasks:

Must be able to sit for long periods of time, working with a keyboard and computer screen. Working with children and their families require the ability to sit on floors, reach, twist, turn, kneel, stand, stoop, crawl, lift, carry, push and pull.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification, however it is intended to accurately reflect the principal job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.