Specialist, GPO Administration

FHLB Des Moines; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Sysco is seeking a Specialist, GPO Administration to ensure accurate, timely processing of customer contracts and GPO affiliations. You will enter MSAs, renewals, amendments into Icertis and Open Text, and maintain data across systems with strong attention to compliance and customer experience.

You will collaborate with Sales, Legal, Operations and Customer Success to balance policy with customer needs, handle escalations, and drive process improvements in a high-volume, SLA-driven environment.

Qualifications

• Bachelor’s degree in business administration, or related field of study or job experience, preferred
• HS diploma required

Responsibilities

• Enters customer contracts including MSAs, renewals and amendments into Icertis and Open Text.
• Ensure GPO contract and affiliation data is accurately recorded in internal systems.
• Monitor compliance with contractual terms and GPO program requirements.
• Support internal audits and reporting related to contracts and affiliations.
• Identify and implement process improvements to enhance operational efficiency.
• Respond to internal inquiries related to customer agreements and GPO membership status.
• Provides training and support to colleagues related to contract management and GPO administration.

Skills

CRM platforms

Salesforce

Microsoft Office

Data entry

Analytical skills

Education

Bachelor’s degree

HS diploma

Tools

AS400

Mainframe data entry

Job description

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Sales Territory: None Zip Code: 77077 Travel Percentage: 0

COMPENSATION INFORMATION

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

The Specialist, GPO Administration is responsible for the accurate, timely, and compliant execution of customer contract workflows and Group Purchasing Organization (GPO) member affiliation processes. This role supports the end-to-end administration of customer agreements—including Master Services Agreements (MSAs), amendments, Letters of Participation (LOPs), and Letters of Termination (LOTs)—ensuring documentation is properly reviewed, validated, recorded, and maintained in accordance with internal policies and compliance standards. Beyond transactional execution, this role plays a critical part in delivering a high-quality customer experience. The Specialist must apply sound judgment to prioritize work, adapt to changing priorities, and make decisions that balance compliance requirements with customer needs. This includes proactively identifying when exceptions or escalations are necessary to achieve positive customer outcomes.

RESPONSIBILITIES

• Enters customer contracts including MSAs, renewals and amendments into Icertis and Open Text.
• Ensure GPO contract and affiliation data is accurately recorded in internal systems.
• Monitor compliance with contractual terms and GPO program requirements.
• Support internal audits and reporting related to contracts and affiliations.
• Identify and implement process improvements to enhance operational efficiency.
• Respond to internal inquiries related to customer agreements and GPO membership status.
• Provides training and support to colleagues related to contract management and GPO administration.

QUALIFICATIONS

• Education Bachelor’s degree in business administration, or related field of study or job experience, preferred HS diploma required
• Experience 1-3 Years working in the food service industry, preferably in Sales Operations Salesforce experience, Microsoft Office, experience with AS400 and mainframe data entry.

Professional Skills

• Proficiency in CRM platforms, including Salesforce (preferred), with ability to accurately manage customer affiliation data and contract records.
• Strong working knowledge of Microsoft Office Suite, including Excel, Outlook, and Word for data management, reporting, and communication
• Experience managing high-volume, queue-based workflows with defined SLAs and audit requirements
• Ability to maintain high data accuracy and integrity across multiple systems of record
• Familiarity with contract lifecycle management (CLM) tools and customer onboarding systems (preferred)
• Ability to navigate service portals and ticketing systems for request initiation and tracking
• Basic data analysis skills, including the ability to review records, identify discrepancies, and support reporting needs
• Understanding of customer hierarchy structures, account linking, and affiliation models within CRM systems.
• Ability to balance policy compliance with customer needs to achieve the best possible outcome
• Skilled in handling customer inquiries, issues, and escalations with professionalism and urgency
• Proactively identifies opportunities to improve customer processes and reduce friction points
• Ability to make sound, timely decisions within defined guidelines and governance frameworks
• Strong judgment in prioritizing competing requests based on customer impact and business urgency
• Recognizes when exceptions or escalations are required and navigates approval processes effectively
• Comfortable adapting priorities in real time to respond to critical customer needs
• Strong interpersonal skills with the ability to work cross-functionally (Sales, Legal, Operations, Customer Success)
• Clear and professional written and verbal communication skills
• Ability to translate complex processes into understandable updates for stakeholders
• Team-oriented mindset with a willingness to support shared goals and outcomes
• Ability to analyze issues, identify root causes, and recommend appropriate solutions
• Comfortable working with data to validate requests and ensure alignment with requirements
• Continuous improvement mindset—identifies process inefficiencies and supports enhancements .

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Decision Making Authority

Prioritization of work, scheduling and facilitating training, escalations to other internal departments.

BENEFITS INFORMATION

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.