Specialist Golf

Dick's Sporting Goods; Kansas City (MO); On-site; USD 24,796 - 35,817; Full time

Job summary

Dick's Sporting Goods is hiring a Specialist – Golf to deliver personalised service and drive sales through deep product knowledge in a retail setting. You will engage athletes to assess needs and recommend suitable gear, while supporting training for teammates in your area.

The role emphasizes outstanding customer experiences, adherence to merchandising standards, and participation in loyalty and warranty programs. A collaborative, respectful store environment is essential.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand needs and provide knowledgeable product information.
• Assists with onboarding and training of new and existing team members as SME in designated area.
• Demonstrates efficiency in process execution while maintaining an athlete-first mindset and engagement.
• Upholds merchandising and presentation standards via floor sets, signage, price changes, and inventory presentation.
• Promotes and drives customer participation in company programs (loyalty, warranty, credit card enrollment).
• Creates a store environment where teammates and athletes are welcomed and treated with respect, adhering to policies and procedures.

Skills

Customer service experience

Retail experience

Education

High School Diploma or Equivalent

Job description

Specialist – Golf

Deliver personalized service, support service execution, and drive sales through strong product knowledge to help athletes find the right equipment and elevate performance.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world‑class athlete experience, providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go‑to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer‑facing experience preferred

Targeted Pay Range: $18.00 - $26.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.