Specialist - Global Customer Solutions (Remote)

Talentify.io; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in the airline services industry is seeking a customer service professional to resolve high-profile customer complaints and enhance customer satisfaction. The role involves collaborating with various departments and requires strong communication skills and operational experience. This position offers opportunities for career advancement in a dynamic work environment.

Benefits

Career advancement opportunities

Engaging work environment

Supportive team members

Qualifications

• 2-4 years of operational or contact center experience.
• Strong subject matter expertise in employer's policies and procedures.
• Ability to work independently and collaboratively.

Responsibilities

• Research and resolve high-profile customer complaints.
• Ensure proper documentation and representation of cases.
• Collaborate with stakeholders to establish customer experience history.

Skills

Communication

Problem Solving

Confidentiality

Education

Bachelor's degree or equivalent work experience

Job description

Employer Industry: Airline Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging work environment focused on resolving high-profile customer issues
- Chance to make a significant impact on customer satisfaction and experience
- Collaborate with various departments to address complex customer challenges
- Work in a fast-paced, dynamic environment with supportive team members

What to Expect (Job Responsibilities):
- Research and resolve high-profile customer complaints, including those related to flight incidents and customers with disabilities
- Ensure proper documentation and representation of cases, including public statements and regulatory follow-ups
- Collaborate with stakeholders to establish customer experience history for escalated incidents
- Provide leadership updates and executive-level communications regarding incident handling and resolution
- Identify opportunities for improving customer resolution processes

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience
- 2-4 years of operational or contact center experience
- Strong subject matter expertise in the employer's policies and procedures
- Superior written and verbal communication skills
- Ability to maintain confidentiality and work both independently and collaboratively

How to Stand Out (Preferred Qualifications):
- Degree in English, Journalism, or a related field
- Experience in contact centers, refunds, baggage handling, airport operations, or inflight services
- Foreign language skills

#AirlineServices #CustomerExperience #CareerGrowth #ProblemSolving #DynamicEnvironment

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