Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Lansing (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Specialist to enhance customer experiences by delivering exceptional service and building brand loyalty. This role involves understanding customer needs, presenting tailored solutions, and maintaining knowledge of products and services. You will thrive in a fast-paced environment, working collaboratively with your peers to foster an inclusive culture. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Retirement Plans

Discounted Products

Educational Reimbursement

Bonuses

Relocation Options

Qualifications

• Availability to work flexible hours, including nights and weekends.
• Ability to personalize solutions for customers.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers and contribute to an inclusive environment.

Skills

Customer Service

Communication

Teamwork

Curiosity

Knowledge of Apple Products

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assisting in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including providing customer support in various store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity and learning. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Capability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning from others.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information.

Pay & Benefits

Apple offers a total compensation package with base pay within a range, dependent on skills, qualifications, experience, and location. Benefits include medical and dental coverage, retirement plans, discounted products, free services, educational reimbursement, bonuses, and relocation options. Specific pay details vary by location. Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.