Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Grand Rapids (MI); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Specialist to enhance customer experiences and foster brand loyalty. This role involves delivering exceptional service by understanding customer needs, presenting tailored solutions, and maintaining an inclusive environment. The ideal candidate thrives in a fast-paced setting, possesses strong communication skills, and is eager to deepen their knowledge of products. Join a team that values diversity and encourages personal growth while contributing to a culture of excellence.

Benefits

Medical Coverage

Dental Coverage

Retirement Plans

Educational Reimbursement

Employee Discounts

Stock Programs

Qualifications

• Availability to work nights, weekends, and holidays.
• Ability to handle sensitive information responsibly.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers and contribute to an inclusive environment.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Curiosity

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assist in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in various store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled shifts in accordance with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Experience working in a fast-paced environment supporting multiple customers.
• Teamwork skills, sharing responsibility and accountability.
• Curiosity and openness to learning and helping others grow.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Ability to handle sensitive or confidential information responsibly.

Pay & Benefits

Apple offers a total compensation package with base pay within a range, dependent on skills, experience, and location. Employees can participate in stock programs, receive benefits like medical and dental coverage, retirement plans, discounts, and educational reimbursement. Roles in certain locations may have specific pay information. Benefits are subject to eligibility and plan terms. Apple is an equal opportunity employer promoting inclusion and diversity without regard to legally protected characteristics.

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