Specialist, Fulfillment and Financial Analysis

World Wildlife Fund; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

World Wildlife Fund seeks a Specialist, Fulfillment Operations in Washington, DC to provide operational, administrative, and analytical support for WWF's fulfillment functions. You will help maintain inventory controls, support reporting, and coordinate vendor communications while backing up leadership on premium procurement.

The role emphasizes cross-functional collaboration, process improvement, and accurate data handling to ensure timely fulfillment of donor gifts and magazine orders across

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Process premium, WWF magazine,fulfillmentand inventory management.

Skills

Collaboration

Communication

Analytical Thinking

Problem-Solving

Attention to Detail

Project Management

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Excel

SharePoint

Power BI

Power Automate

Blackbaud CRM

CRM platforms

Fulfillment software

ERP systems

Job description

Company Description

Founded in 1961, WWF works to help people and nature thrive. As a global conservation organization, WWF operates in more than 100 countries, partnering with communities, companies, and governments to protect wildlife, conserve vital habitats, and advance sustainable solutions. Grounded in science and driven by collaboration, WWF works to help nature by conserving biodiversity, supporting resilient communities, and addressing climate change. Nearly 1 million people in the United States and more than 5 million globally are WWF members.

Job Description

Major Function

The Specialist, Fulfillment Operations provides operational, administrative, and analytical support for WWF's fulfillment function. This position serves as a key operational resource responsible for maintaining critical fulfillment processes, monitoring inventory and financial controls, supporting reporting and reconciliation activities, coordinating vendor communications, and driving continuous process improvements. This position also verifies and processes invoices related to premium procurement and fulfillment. They manage on-site inventory and internal order fulfillment that ensure the efficient delivery of fulfillment services across the organization. Additionally, they serve as a back-up to Manager, Fulfillment and Financial Analysis on questions regarding inventory, postal accounts and premium procurement.

Key Responsibilities

• Process premium, WWF magazine,fulfillmentand inventory management
• Accepts and processes internal orders.Ensures adequate on-site inventory
• Coordinate day-to-dayfulfillment operational activities and workflow tracking
• Resolves fulfillment errorsidentifiedwithin constituent relationship management system
• Assistsmanager with premium orders for mail and online gifts
• Update inventoryandprintvendor with postal information
• Assistwith vendor communications, follow-upactivitiesand issue resolution
• Maintain records and reporting as necessary
• Createandmaintainstandardoperatingprocedures(SOPs),processdocumentation,trainingmaterials,jobaids,andoperationalguides.
• Supporttesting, documentation and implementation of process improvements and technology enhancements
• Otherduties as assigned

Key Competencies

• Collaboration & Relationship Management: Works cross-functionally with WWF teams, external agencies, vendors, and suppliers to build productive relationships, communicate effectively, and achieve organizational goals.
• Communication & Decision-Making: Actively listens, discusses options, incorporates direction and feedback, and collaborates with management to make and implement informed decisions.
• Analytical Thinking & Problem-Solving: Proactively identifies issues, researches solutions, analyzes data, and supports informed operational decisions.
• Continuous Learning & Improvement: Demonstrates a willingness to learn, applies new skills, and identifies opportunities to improve processes and efficiency.
• Operational Execution & Accountability: Works independently, applies expertise to manage assigned processes, troubleshoots issues, and ensures consistent, accurate execution.
• Stakeholder & Customer Service: Anticipates and responds to internal and external stakeholder needs, delivering accurate, timely, and high-quality service that supports WWF's fulfillment and donor engagement objectives.
• Organization & Attention to Detail: Effectively manages competing priorities while maintaining accuracy, attention to detail, and quality.

Skills and Abilities

• Bachelor's degreeorequivalent experiencerequired.
• 4+ years of experience in fulfillment, inventory management,logisticscoordination, operations support, fundraising operations, or related fields.
• Must havethe abilityto work both independently and effectively as a member of ateam.
• Strong interpersonal and customer service communication skills
• Must be able to meet deadlines and prioritize work as needed.
• Ability and interest in learning new skills and tools.
• Experience supporting inventory tracking, operational reporting, reconciliation activities, and business process execution.
• Strong Microsoft Excel and reporting skills.
• Experience with inventory management systems,CRMplatforms, fulfillment software, or enterprise business systems- BlackbaudCRMpreferred.
• Experience with SharePoint, Power BI, Power Automate, and Microsoft Power Platform tools preferred.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently whilemaintaininga high levelof accuracy and accountability.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Able to be flexible and adaptable tomanagemultiple initiatives.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Identifiesand aligns with WWF's core values:
  • COURAGE- Wedemonstratecourage through our actions, we work for change whereit'sneeded, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
  • INTEGRITY- Welivethe principles we call on others to meet. We act with integrity,accountabilityand transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.
  • RESPECT- We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
  • COLLABORATION- We deliver impactatthe scale of the challenges we face through the power of collective action and innovation.

Additional Information

Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Relocation is not provided for this position.

World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law.