Specialist, Franchise Quality

Wyndham Hotels and Resorts, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life/AD&D insurance

Disability insurance

401(k) plan

Job summary

Wyndham Hotels & Resorts is seeking a Specialist, Franchise Quality to ensure the highest standards across franchised properties. The role involves evaluating property performance, delivering improvement plans, and leading QA initiatives with on-site and virtual engagement.

Travel is significant (about 30% by vehicle and up to 70% by air). You will measure, report, and adjust plans while maintaining regular communication with property teams and leadership to elevate guest satisfaction and brand

Qualifications

• Bachelor’s degree in hospitality management, business administration or hotel/restaurant management preferred.
• 2 years of proven experience in QA, hospitality operations, or franchise management.
• Strong analytical and communication skills.
• Ability to travel frequently and adapt to changing priorities.

Responsibilities

• Conduct comprehensive on-site quality assurance evaluations of franchised hotel facilities and identify deficiencies.
• Prepare and deliver QA reports and communicate results to Brand Operations teams, Franchisees, GMs and Ownership.
• Consult with property management to recommend cost-effective solutions and best practices.
• Define next steps for leadership to address deficiencies and improve performance.
• Collaborate with leadership to develop regional quality improvement plans with quarterly reviews.

Skills

Analytical skills

Communication

Travel flexibility

Independent work

Education

Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management preferred

Tools

Salesforce QA

Microsoft Office Suite

Job description

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Property Name: Remote in the United States

Wyndham Hotels & Resorts is now seeking a Specialist, Franchise Quality to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Specialist, Franchise Quality plays a critical role in ensuring the highest standards of quality and service across franchised hotel properties within an assigned region. This position is responsible for evaluating property performance, delivering actionable improvement plans tailored to each location, and driving continuous quality enhancements through both on-site and virtual engagement. The role requires the ability to measure and report results, make plan adjustments based on outcomes, and maintain regular communication with property teams and leadership. The position requires significant travel, with approximately 30% by company-leased or rental vehicle and up to 70% by air, subject to regional growth objectives and business needs. The Specialist, Franchise Quality, will be instrumental in elevating property standards, enhancing guest satisfaction, and strengthening brand reputation across an assigned region.

What you'll do

• Conduct comprehensive on-site quality assurance evaluations of franchised hotel facilities, independently identifying guest-impacting deficiencies and assessing their severity.
• Prepare and deliver accurate, detailed Quality Assurance (QA) reports that document evaluation findings, and communicate results directly to Brand Operations teams, Franchisee, General Managers (GM), and Ownership.
• Consult with property management to recommend cost-effective solutions and operational best practices for improving quality and customer experience.
• Define next steps for property leadership to address deficiencies and enhance overall property performance.
• Advise district leadership on property engagement, product quality, and compliance with brand standards.
• Perform de-identification inspections of terminated franchise sites as required.
• Collaborate with quality and district leadership to develop and execute regional quality improvement plans, including quarterly reviews and progress assessments.
• Conduct asset condition assessments ("punch list" evaluations) and provide timely, detailed reports (within 48 hours), supported by photographic documentation.
• Provide training and consultation to property representatives on:
  • QA technology and procedures
  • Brand standards
  • Housekeeping best practices
  • Preventive maintenance techniques
  • Guest satisfaction and service excellence
  • Company initiatives, tools, and resource
• Complete all administrative tasks promptly and participate in scheduled QA events, team meetings, and brand conferences.
• Contribute to special projects and committees focused on evolving QA processes, brand standards, operations, and associate engagement.

You'll be successful if you have

• Confident Decision-Making: Ability to make tough decisions and stand by them, even in challenging situations.
• Exceptional Communication: Deliver clear, constructive, and positive feedback to clients and colleagues, fostering collaboration and growth.
• Self-Motivation & Balance: Strong drive to meet productivity goals while proactively maintaining a healthy work/life balance.
• Technical Proficiency: General computer literacy, including experience with:
  • Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
  • Internet Explorer (including applications such as Wyndham Community and Medallia)
  • Salesforce (with specific experience in QA software programs)

Required Qualifications/Experience

• Bachelor’s degree in hospitality management, Business Administration, or Hotel and Restaurant Management preferred.
• 2 years of proven experience in QA, hospitality operations, or franchise management.
• Strong analytical and communication skills.
• Ability to work independently and collaboratively with diverse teams.
• Flexibility to travel frequently and adapt to changing priorities.
• Commitment to driving continuous improvement and exceeding guest expectations.
• Demonstrated proficiency with Microsoft Office Suite and Salesforce QA software programs.
• Experience generating detailed quality assurance reports and delivering constructive feedback to clients and colleagues.

Company Overview

Wyndham Hotels & Resorts is one of the largest hotel franchise companies in the world by number of properties with approximately 8,400 hotels across over 95 countries on six continents. Through our network of approximately 869,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 25 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States,Remote,Remote,Remote 00000
Employment Status: Full-time

For U.S. based positions only, the expected pay range for this position is $55,000 - $60,000annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 1.615hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 11/01/2026.

What we expect from you

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

• Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
• A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.