Specialist Field Technical Support

Canadian Pacific Railway; Saint Paul (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Employee share purchase plan

Annual fitness subsidy

Job summary

CPKC is seeking a Specialist, Field Technical Support to lead locomotive maintenance initiatives across the network, coaching crafts and apprentices while improving safety, reliability, and performance.

This hands-on role requires strong coaching, 10 years of field locomotive maintenance experience on GE and EMD fleets, plus bilingual English/Spanish communication.

Qualifications

• 10 years field experience in locomotive maintenance on GE and EMD locomotive fleets, in both mechanical and electrical
• Proficiency in Microsoft Applications and SAP Plant Maintenance is an asset
• Strong coaching skills with ability to communicate in English and Spanish

Responsibilities

• Champion locomotive reliability by supporting predictive, proactive, and overhaul maintenance strategies across critical locomotive systems
• Communicate and reinforce maintenance standards, instructions, quality alerts, and repair processes to shop teams
• Audit compliance with procedures, work scopes, and component repair standards to ensure consistency and quality
• Provide hands-on technical support, coaching, and on-the-job training for program implementation and adoption of new technologies
• Partner with Train & Engine teams to investigate locomotive issues, identify root causes, and resolve operational challenges
• Mentor apprentices and new hires through practical troubleshooting and cross-functional training programs
• Support the Reliability Team by identifying failure trends and recommending locomotive and component improvements
• Serve as a SME and technical resource to build workforce capability and continuous improvement culture

Skills

Coaching

Bilingual English/Spanish

Microsoft Applications

Education

High school diploma or equivalent

Tools

SAP Plant Maintenance

Job description

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Specialist, Field Technical Support is a hands‑on technical leader who supports locomotive maintenance excellence across the network. Through coaching, mentoring, and on-the-job training, this role strengthens the technical capabilities of craft employees and apprentices while driving continuous improvement in safety, reliability, and performance.

POSITION ACCOUNTABILITIES:

• Champion locomotive reliability by supporting proactive, predictive, and overhaul maintenance strategies across critical locomotive systems
• Communicate and reinforce new maintenance standards, technical instructions, quality alerts, and repair processes to shop team.
• Audit compliance with maintenance procedures, work scopes, and component repair standards to ensure consistency and quality
• Provide hands‑on technical support, coaching, and on‑the‑job training to facilitate program implementation and adoption of new technologies
• Partner with Train & Engine (T&E) teams to investigate locomotive issues, identify root causes, and resolve operational challenges
• Mentor apprentices, new hires, and craft employees through practical troubleshooting, failure analysis, and cross‑functional training initiatives
• Support the Reliability Team by identifying failure trends, providing field insights, and recommending locomotive and component improvements
• Serve as a technical resource and subject matter expert, helping build workforce capability and a culture of continuous learning and improvement

POSITION REQUIREMENTS:

• High school diploma or equivalent
• 10 years field experience in locomotive maintenance on GE and EMD locomotive fleets, in both mechanical and electrical
• Proficiency in Microsoft Applications
• SAP Plant Maintenance an asset
• Strong coaching skills, with the ability to communicate both written and verbally in English and Spanish
• Shift work and travel required

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Annual fitness subsidy

PRE-EMPLOYMENT REQUIREMENTS:

Medical and Drug Testing

This is a safety sensitive position and a successful pre-employment medical assessment including physical, vision, hearing, and a negative company or regulated drug test is required. Post hire qualification drug testing may also be required.

• Criminal history check
• Education verification
• Professional references
• Driver’s license verification and driving history
• Social Security Number verification

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).