Specialist, Family Recruitment

Rocketship Public Schools; Smyrna (TN); On-site; USD 50,000 - 60,000; Full time

Job summary

Rocketship Public Schools is seeking a TN-4 Family Recruitment Specialist to drive new family recruitment for our Rutherford County campus launch. You will lead canvassing, community engagement, and enrollment support with a strong focus on customer service and data-driven strategies.

The role requires flexibility for events, some weekend/evening hours, and collaboration with school leaders to foster family engagement and community partnerships.

Qualifications

• A passion for Rocketship’s mission to eliminate the achievement gap and a belief that all families deserve high quality educational options
• Excellent interpersonal communication and customer service skills
• Genuine enjoyment of on the ground work, combining people and project management with direct execution of detailed processes
• Skilled at building strong working relationships with people in both senior- and junior-level roles
• Experience managing through influence and driving results from multiple stakeholders without direct oversight
• Experience designing and conducting outreach and/or recruitment campaigns
• Absolute professionalism and customer service under all circumstances; ability to maintain strict confidentiality where required and discretion when involved in sensitive conversations
• High tolerance for ambiguity, changing work priorities and deadlines
• Demonstrated ability to be detail-oriented, organized, and resourceful

Responsibilities

• Canvass within recruitment areas and engage with local communities and events
• Make phone calls to new and prospective families and track outreach
• Coordinate enrollment support and data entry for the lottery system
• Plan and market informational events for prospective families
• Develop external partnerships with community organizations and schools
• Provide feedback to refine recruitment plans and strategy
• Analyze recruitment trends and data to inform strategy and meet goals
• Engage with diverse stakeholders including faith leaders, officials, and nonprofits
• Support and align with founding principal on family engagement plans
• Collaborate with regional teams to share best practices and drive recruitment efficiency

Skills

Customer service

Community outreach

Project management

Relationship building

Stakeholder management

Recruitment campaigns

Discretion

Ambiguity tolerance

Detail oriented

Education

B.A. or B.S. Degree

Job description

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Position Description

The TN-4 Family Recruitment Specialist is a full-time exempt position on Tennessee’s regional team. This role is responsible for supporting and launching our newest campus in Rutherford County by leading new family recruitment efforts, supporting school teams with new family enrollment, and creating a welcoming and seamless transition for families to our schools.

This position will execute recruitment strategies, including canvassing, community organizing, and directly engaging with families. Family recruiters must execute their responsibilities with passion, professionalism and a high degree of customer service. This position requires flexibility of schedule, including willingness to occasionally work weekend and evening hours as events demand.

Essential Functions

Family Recruitment (65%)

• Canvass within recruitment areas specified by the recruitment plan you are helping to execute; includes but is not limited to knocking on doors, making contact with local community groups and businesses, and handing out pamphlets to prospective families at events/high traffic locations
• Make phone calls to new and prospective families
• Track recruitment work in target area to ensure all potential families are contacted
• Plan and market informational events for prospective families
• Support new and existing schools in enrollment
• Provide feedback to inform continued refinement of recruitment plans
• Analyze recruitment trends and data to create metric-driven strategy around new family engagement that meets recruitment and enrollment goal
• Engage external stakeholders with a focus on building new partnerships that will support the work of communicating educational options to families in the communities we serve
• Foster relationships and develop champions with community based organizations, faith leaders, elected officials, civic and community leaders that lead to positive engagement of the community and neighborhoods where Rocketship has and will have a presence
• Maintain, organize, and manage recruitment communications with interested families and applicants, including email, voicemail, Rocketship’s website, and social media
• Coordinate student application data entry and support of central efforts to ensure lottery system

Family, School, & Community Engagement (30%)

• Partner with founding principal to provide planning, training, and direct allocation of staff time/resources around family engagement and enrollment
• Support school leadership in developing plans for ongoing family engagement and events for building school community
• Cultivate external relationships with other community-based schools and nonprofits
• Work with community partners to identify family and whole child support resources
• Manage early family engagement with founding families to facilitate school-based decisions

Regional Team Engagement (5%)

• Represent Rutherford County in regional discussions and projects
• Provide input to inform enrollment modeling decisions
• Work with regional team to foster community among faculty and staff members across the region
• Collaborate with regional Family Recruitment team members across the Rocketship network to share best practices, develop strategy, and further Rocketship’s mission to close the achievement gap

Qualifications

Required

• A passion for Rocketship’s mission to eliminate the achievement gap and a belief that all families deserve high quality educational options
• Excellent interpersonal communication and customer service skills
• Genuine enjoyment of “on the ground” work, combining people and project management with direct execution of detailed processes.
• Skilled at building strong working relationships with people in both senior- and junior-level roles
• Experience managing through influence and driving results from multiple stakeholders without direct oversight
• Experience designing and conducting outreach and/or recruitment campaigns
• Absolute professionalism and customer service under all circumstances; ability to maintain strict confidentiality where required and discretion when involved in sensitive conversations
• High tolerance for ambiguity, changing work priorities and deadlines
• Demonstrated ability to be detail-oriented, organized, and resourceful

Preferred

• B.A. or B.S. Degree preferred
• Fluency in Spanish is strongly preferred

$50,000 - $60,000 a year

Compensation:

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy. For questions, concerns, or complaints, please contact Human Resources.