Specialist, Escrow Oversight, V1

Carrington; Topeka (KS); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Foundation

Job summary

Carrington Mortgage Services is seeking an Escrow Oversight Specialist in the United States (Topeka, KS area) to manage mortgage escrow processes, research tax and insurance items, and disburse funds on paid‑in‑full loans. You’ll work within regulatory guidelines and use FiServ/Sagent, Encompass, Digital Portal, AutoPilot and OnBase to support escrow operations.

The role requires 2–3 years mortgage or escrow experience, strong analytical skills, and proficiency with Microsoft Office products.

Qualifications

• High school diploma or equivalent required.
• College education preferred but not required.
• 2–3 years of banking/finance/mortgage or escrow experience.
• Experience with mortgage loan servicing/loan origination systems.
• Moderate knowledge of Microsoft Excel, Teams, Outlook.
• Ability to perform Escrow Liaison Level I and II duties.

Responsibilities

• Perform tasks in line with applicable regulatory requirements.
• Research and process FHA/PMI/USDA cancellation requests.
• Assist with setting up escrow lines on loans.
• Research and resolve property discrepancies for tax, insurance, and flood vendors.
• Provide posting instructions for tax, insurance, and PMI refunds.
• Disburse funds on paid-in-full loans with escrow balance.
• Provide accurate information and follow up on issues.
• Escalate complex escrow issues to senior staff with solutions.
• Provide weekly and month-end productivity summaries.
• Prepare documentation and updates to mortgagor loans in the system.
• Perform other duties and special projects as assigned.

Skills

Escrow processing

Analytical skills

Communication skills

Self-motivation

Education

High school diploma or equivalent

College education preferred

Tools

FiServ/Sagent

Encompass

Digital Portal

AutoPilot

OnBase

Job description

JOB SUMMARY

As an Escrow Oversight Specialist, you will be responsible for specialized processes including but not limited to setting up mortgage insurance escrow lines on newly originated and acquired loans, tax, and insurance research to resolve outstanding items and escrow balance disbursements on paid in full loans. This position will require your ability to perform Escrow Vendor Specialist tasks. Duties are to be performed in accordance with all US State and Federal laws/regulations as well as the company’s outlined policies and procedures. The approved starting pay range is $20.00-$23.50 per hour.

WHAT YOU’LL DO

• Complete all tasks and responsibilities in accordance with applicable regulatory requirements.
• Research and process FHA/PMI/USDA cancellation requests.
• Assist with setting up escrow lines on newly originated and acquired FHA/PMI/USDA loans.
• Research and resolve property discrepancies for our tax, insurance, and flood vendors.
• Research and provide posting instructions for all tax, insurance, and PMI refunds.
• Disburse funds on paid in full loans with an escrow balance.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly.
• Escalates high level and complex escrow issues to senior staff and/or Team Lead and proposes possible solutions.
• Provide productivity summary on a weekly and month-end basis.
• Prepare complete and accurate documentation and updates to mortgagor loans in the system.
• Performs other duties and special projects as assigned.

WHAT YOU’LL NEED

• High school diploma or equivalent required. College education preferred but not required.
• Two to three (2-3) years of banking/finance/mortgage or escrow experience.
• Previous experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase).
• Moderate knowledge of Microsoft Programs (Excel, Teams, & Outlook)
• Ability to perform duties and functions of Escrow Liaison Level I in addition to an Escrow Liaison Level II duties.
• Strong analytical skills and attention to detail.
• Ability to self-motivate and work with limited supervision.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to troubleshoot basic escrow issues and make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize your own day.
• Strong math skills, balance, and check results for accuracy
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org .

#Carrington

#LI-RR1

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.