Specialist, Education Operations

Relativity; Elm (PA); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education program execution, handling logistics, scheduling, LMS updates, and contract execution with Finance and Legal. This role focuses on automation and process improvements to scale operations across internal systems.

The position requires 1–3 years of experience with strong attention to detail, excellent communication, and familiarity with Skilljar and AI tools.

Qualifications

• 1–3 years of relevant experience.
• Strong attention to detail with excellent communication.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling and LMS updates.
• Review and manage candidate flagged attempts.
• Respond to customer inquiries related to education programs.
• Execute training and certification contracts with Finance and Legal.
• Manage program logistics and create SOPs; facilitate trainings across systems.
• Own projects, process improvements, and AI innovations to scale manual work.
• Track action items, schedules and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description and Requirements

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications:

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Required Skills:

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.