Specialist, Education Operations

Relativity; Charlotte (NC); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking an Education Programs Specialist to support execution and administration of learning initiatives. You will manage LMS updates, scheduling, and candidate inquiries while driving efficiency through automation and AI-enabled improvements.

The role emphasizes collaboration with Finance, Legal, and cross-functional teams to refine contracts, track progress, and scale training programs. A 1–3 year background in education ops is preferred.

Qualifications

• 1-3 years of experience in education programs or related fields.
• Detail oriented with strong communication and initiative.
• Familiarity with LMS systems and program logistics is a plus.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Respond to customer inquiries about education programs promptly.
• Execute training and certification contracts with Finance and Legal to refine terms.
• Coordinate program logistics and create SOPs; enable upskilling sessions.
• Own projects and AI initiatives to automate manual processes.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description and Requirements

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values: $66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery