Specialist, Education Operations

Relativity; Alabama; Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Specialist to support education programs through operational tasks and process automation. You will manage scheduling, LMS updates, and contract execution in collaboration with Finance and Legal.

The role requires 1–3 years of experience and skills in collaboration, communication, and program management. Salesforce and Skilljar experience is preferred. The position offers remote/hybrid work with a total compensation package including bonus and long-term incentives.

Qualifications

• 1-3 years of experience in program management or education operations.
• Strong attention to detail and excellent communication.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, and LMS updates.
• Review and manage candidate attempts.
• Respond to customer inquiries regarding education programs.
• Execute training and certification contracts with Finance and Legal collaboration.
• Manage program logistics and create SOPs; facilitate trainings, workshops, webinars.
• Own projects, process improvements, and AI innovations to scale operations.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description and Requirements

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications:

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Required Skills:

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.