Specialist, Data Center Operations

Jones Lang LaSalle Incorporated; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay early access

Job summary

Jones Lang LaSalle Incorporated is seeking a Critical Facilities Technician to operate and maintain data center systems, including UPS, HVAC, and backup power, while overseeing on-site vendors and ensuring safety and security. The role reports to the Chief Engineer and requires hands-on maintenance and documentation of critical equipment.

Responsibilities include monitoring environmental conditions, responding to alarms, and ensuring SLA adherence.

Qualifications

• 3 years of data center experience, operations, and maintenance of critical facilities.
• Knowledge of critical infrastructure including MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.
• Strong written and verbal communication, coordinating with local and regional teams.
• Commitment to excellence and ongoing process/quality improvements.
• Ability to prioritize and manage multiple responsibilities.
• Ability to meet timelines with team support.
• Team player across disciplines to get the job done.
• Strong attention to detail.

Responsibilities

• Operate, inspect, and maintain data center critical facility systems (power, cooling, backup generation, security).
• Monitor environmental conditions and equipment performance; respond to alarms and work orders.
• Maintain accurate technical and maintenance documentation.
• Supervise on-site vendors and contractors; ensure compliance and security standards.
• Track ticket queues and respond within SLA times.
• Provide status updates to stakeholders through Work Order completion.
• Identify opportunities to improve efficiency and effectiveness of operations.

Skills

Data center operations

Critical facilities knowledge

Communication skills

Multitasking

Team player

Attention to detail

Tools

MV switchboards

Transformers

Generators

ATS/STS

UPS

PDUs

RPPs

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

• The Critical Facilities Technician is responsible for the daily operation, inspection, and maintenance of critical facility systems, including power, cooling, backup generation, and physical security infrastructure.
• This role monitors environmental condition and equipment performance, responds to facility alarms and work orders, performs troubleshooting, repairs, vendor management for onsite support, and maintains accurate technical and maintenance documentation.
• The Critical Facilities Technician will support the local site team and reports directly to the Chief Engineer.
• Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems.
• Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems.
• Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation.
• Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records.
• Monitor Ticket queues and ensure all customer tickets and responded to within required SLA times.
• Perform all tasks of a Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight.
• Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request.
• Supervise vendors and contractors working in the data center, ensuring compliance and security standards.
• Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.

Required Qualifications

• 3 years of data center experience, operations, and maintenance of critical facilities.
• Knowledge of critical infrastructure - to include MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.
• Strong communications, both written and verbal, coordinating with local and regional teams.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage multiple responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to 'getting a job done.'
• Strong attention to detail

Physical Requirements

• Ability to lift and carry heavy equipment, up to 50lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety of temperatures inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Location: On-site -Detroit, MI

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.