Specialist, Customer Support-Pharmacy-Part time

IA_MOQUAD01 Genesis Health System; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Trinity Health MercyOne is seeking a part-time Specialist, Customer Support for our front-store checkout. You will operate the cash register and POS, greet customers, answer questions, and maintain a clean, well-stocked checkout area to support a positive store experience.

The role emphasizes cash handling accuracy, merchandise presentation, and collaboration with store leadership to resolve routine issues. Shifts include some nights and weekends.

Qualifications

• High school diploma or equivalent; cash handling and POS knowledge typical.
• Must be 18 years or older.
• Ability to operate in a collaborative, shared leadership environment.

Responsibilities

• Provide consistently positive customer service at the front store register.
• Operate cash register and POS, processing sales with various payment types.
• Maintain a clean, organized checkout area and stock bags/register supplies.
• Stock, face, and rotate impulse items; ensure displays are accurate and presentable.
• Assist with front store organization and light stocking, noting low stock or display issues.

Skills

Retail customer service

Cashier operations

POS systems

Cash handling

Merchandising support

Education

High school diploma or equivalent

Tools

Cash register system

POS terminal

Job description

Employment Type: Part time Shift: Rotating Shift Description: Purpose The Specialist, Customer Support provides excellent customer service at the retail front store checkout and supports a welcoming, efficient store experience. Operates the cash register and point of sale system accurately, handles cash and electronic payments, and resolves routine customer issues within scope. Supports front-end merchandising by maintaining a clean, organized, and well-stocked checkout area, including impulse items, promotional displays, and customer-facing signage. This role is the face of the retail store. The quality of these interactions directly impacts customer satisfaction and the reputation of MercyOne. This position does not work in the pharmacy department and does not process prescriptions or access pharmacy workflows.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.
• Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.
• Provides consistently positive customer service at the front store register, including greeting customers, assisting with questions about store items, and creating a respectful and helpful checkout experience.
• Operates the cash register and point of sale system, processes sales transactions accurately, and follows procedures for cash, credit, debit, and other payment types.
• Follows cash handling standards, including drawer accountability, start and end of shift procedures, overage and shortage reporting, and secure handling of cash and receipts per policy.
• Processes returns, exchanges, refunds, voids, and price adjustments within approved limits and escalates exceptions to the manager per policy.
• Uses service recovery skills to address routine concerns, sets expectations for next steps, and escalates complaints or sensitive situations to the manager in a timely manner.
• Maintains a clean, organized, and professional checkout area, including keeping counters clear, restocking bags and register supplies, and maintaining an orderly workspace for efficient service.
• Supports front-end merchandising by stocking, facing, and rotating impulse items and front-register products, maintaining planograms or display instructions when provided, and ensuring promotional items and signage are accurate and presentable.
• Assists with front store organization tasks, including light stocking, straightening shelves near the front end, checking outdates on front-end merchandise, and communicating low-stock or display issues to leadership.

Schedule: 10 hours per week. Rotating shift- will also include working some nights and weekends.

MINIMUM QUALIFICATIONS

• Must possess a comprehensive knowledge of retail customer service, cashier and point of sale operations, cash handling controls, and basic merchandising support for a front store environment, as normally obtained through a high school diploma or equivalent experience.
• Must be 18 years of age or older.
• Must be comfortable operating in a collaborative, shared leadership environment.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.